tws paper error messagge "commodity segment does not exist"

[MRMISTER]

hi,

if i try to trade future or option this error messagge appears only in tws paper version

have you the same problem?

 

[HobbyTrading]

I have not experienced that error message. However, I believe that it relates to the account setup. An IB account has an "securities segment" and a "commodity segment". You may want to verify that your paper trading account is correctly set up to trade futures.

 

[MRMISTER]

i can't set up the paper trading account to trade or not futures...
i think the problem is due to account migration after brexit

 

[HobbyTrading]

i can't set up the paper trading account to trade or not futures...
i think the problem is due to account migration after brexit

In that case you'll need to contact IB and ask them to help you set up things correctly.

 

[MRMISTER]

already done.
they told me this is a known problem and they try to solve it.
i wanted to know if other clients have the same problem

 

[Rui S]

I have the same problem since account migration for IBIE.

I have contacted support two days ago and they didn't even replied up to this moment.

Also, it's not possible to make currency conversions in real account.

 

[blink18]

already done.
they told me this is a known problem and they try to solve it.
i wanted to know if other clients have the same problem

I have the same problem on my new paper account. My old paper account was not migrated, so I had to create a new one and this error appears when I wanted to buy futures.

 

[chtrader]

Got the same problem with a new paper account after migration. Hopefully it is resolved quickly by IB...

 

[Rui S]

I have the same problem on my new paper account. My old paper account was not migrated, so I had to create a new one and this error appears when I wanted to buy futures.

I had to create a new paper account as well.

I have just tested and it is still not working.

No replies from IB...

 

[Rui S]

Some more information, to avoid people to be taken by surprise:

I had to reconfigure some of my trading permissions and also my customized statements and its delivery method.

FX Conversion still not working...