So, as a day trader, I sometimes get into a trade that I need to get out of right away because price moves opposite of what I am anticipating.
Monday I went long and the order never seemed to execute. My order just popped around on the screen. I was never given confirmation of a price and Active Trader did not show a running P/L as it should have. But my activity log said that I had one working order. What?? But I could find it nowhere to cancel out, for if my long order had gone through, then I was actively losing money.
I went everywhere on the screen to cancel and/or flatten my order, to no avail. Because I did not have confirmation, I could not flatten anything.
I logged off and logged back on. Nothing. The buy order was still just popping around on active trader as if it was looking for an execution.
Eventually, I was able to sell. But I was $400.00 down. I called TD Ameritrade and told them what happened. They said that the Market Maker was "slow to send the confirmation" back to them. WTF??? A good ten minutes slow??!!
They would not reimburse my money that was held hostage to their issue. They told me that I should have called while the order was still open, and then they could "probably" have reversed it. "Probably"?? I am supposed to sit there and watch my account go down even further into the thousands and hope that they will "probably" give me the lost money back?? It took over a HALF HOUR for them to answer my phone call!
Needless to say, I am stressed out over this. Now I am afraid to get in near the bell, where I make a majority of my money.
Where should I go?? IBKR? Lightspeed?? I hate the idea of moving and having to learn an entirely different program. But....but I can't trade with the fear hanging over me.
PLEASE HELP!
-LB
Monday I went long and the order never seemed to execute. My order just popped around on the screen. I was never given confirmation of a price and Active Trader did not show a running P/L as it should have. But my activity log said that I had one working order. What?? But I could find it nowhere to cancel out, for if my long order had gone through, then I was actively losing money.
I went everywhere on the screen to cancel and/or flatten my order, to no avail. Because I did not have confirmation, I could not flatten anything.
I logged off and logged back on. Nothing. The buy order was still just popping around on active trader as if it was looking for an execution.
Eventually, I was able to sell. But I was $400.00 down. I called TD Ameritrade and told them what happened. They said that the Market Maker was "slow to send the confirmation" back to them. WTF??? A good ten minutes slow??!!
They would not reimburse my money that was held hostage to their issue. They told me that I should have called while the order was still open, and then they could "probably" have reversed it. "Probably"?? I am supposed to sit there and watch my account go down even further into the thousands and hope that they will "probably" give me the lost money back?? It took over a HALF HOUR for them to answer my phone call!
Needless to say, I am stressed out over this. Now I am afraid to get in near the bell, where I make a majority of my money.
Where should I go?? IBKR? Lightspeed?? I hate the idea of moving and having to learn an entirely different program. But....but I can't trade with the fear hanging over me.
PLEASE HELP!
-LB
