I think we don't have the choice to change to another IB subsidiary, it's a matter of geographic location...
What we must do is to keep insisting with them to resolve the problem.
You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an alternative browser.
You should upgrade or use an alternative browser.
tws paper error messagge "commodity segment does not exist"
- Thread starter MRMISTER
- Start date
I think we don't have the choice to change to another IB subsidiary, it's a matter of geographic location...
What we must do is to keep insisting with them to resolve the problem.
Just had a response back saying the issue will be ‘resolved soon’. Let’s hope for the best!
Well, I have been hoping for the best for more than two weeks now.
Their concept of "soon" must be different from ours.
Let's see...
nope, still the same...There's a scheduled maintenance this evening EST time, so hope for the best.
There's a scheduled maintenance this evening EST time, so hope for the best.
Still the same here too...
This is not acceptable.
Any ideas about what we should do?
Still the same here too...
This is not acceptable.
Any ideas about what we should do?
I raised it as a new issue in the tws-api@Github.
Last edited:
I wrote several times and have the feeling that there are only ready-made answers
I am really beside myself that is not acceptable after more 2 weeks
if someone has a phone number then i call IB
Hello,
unfortunately your messages did not help me.
The problem of being unable to trade in both the active accounts and simmulated has been since moving to Ireland.
I get the following MESSAGE 01 when trying to submit a trade:
Following your message, I consulted the IB Risk Navigator see MESSAGE 02 but after that my margin would be covered.
The Answer today
Apologies for the inconvenience.
This is due to a technical issue that has already been escalated to our Developers and it should be resolved soon.
As soon as we get an update we will notify you on this web ticket regarding the same.
We appreciate your patience.
I am really beside myself that is not acceptable after more 2 weeks
if someone has a phone number then i call IB
Hello,
unfortunately your messages did not help me.
The problem of being unable to trade in both the active accounts and simmulated has been since moving to Ireland.
I get the following MESSAGE 01 when trying to submit a trade:
Following your message, I consulted the IB Risk Navigator see MESSAGE 02 but after that my margin would be covered.
The Answer today
Apologies for the inconvenience.
This is due to a technical issue that has already been escalated to our Developers and it should be resolved soon.
As soon as we get an update we will notify you on this web ticket regarding the same.
We appreciate your patience.
Yup - I got exactly the same response. I guess there must be a lot of frustrated traders. I am not pushing it too hard, because I have perhaps misplaced confidence it will be resolved but clearly not in the timeframe we would all prefer.I wrote several times and have the feeling that there are only ready-made answers
I am really beside myself that is not acceptable after more 2 weeks
if someone has a phone number then i call IB
Hello,
unfortunately your messages did not help me.
The problem of being unable to trade in both the active accounts and simmulated has been since moving to Ireland.
I get the following MESSAGE 01 when trying to submit a trade:
Following your message, I consulted the IB Risk Navigator see MESSAGE 02 but after that my margin would be covered.
The Answer today
Apologies for the inconvenience.
This is due to a technical issue that has already been escalated to our Developers and it should be resolved soon.
As soon as we get an update we will notify you on this web ticket regarding the same.
We appreciate your patience.