tws paper error messagge "commodity segment does not exist"

Just an update:

After four days of silence I finally got this answer from IB:

"Thank you for contacting Interactive Brokers Client services' team.

This is a technical issue that we are working on.

We are sorry for any inconvenience this issue caused.

Should you require any further information please do not hesitate to contact us again."

Then, they just closed the Inquiry!

Just tested TWS now and still no FX Conversion in real account nor Futures Orders in Paper Account.

This is sad, to say the least...
 
Just confirmed that too, everything still the same. FX conversion orders rejected on real account and futures orders rejected on paper account.

There no justification for all this time without a solution.

It seems that they are just ignoring IBIE customers.

I am opening new tickets to complain.

All customers with the same problems should do it too to put some pressure on them, otherwise the situation might remain like this forever.
 
I have just placed two complaints with IB, regarding the issues mentioned above.

Please do the same, to put some pressure on them.

Thank you all.
 
Started a chat on IB, and presented my complaint for Futures on paper account.
He said: They are solving the problem but it has no priority as it is a paper account.
Was about the answer I was expecting but now I have still left my complaint.
 
Yup getting the same message, 'Commodity segment does not exist' after migration to IE. I am curious if others whi have been migrated to Luxembourg or Hungary are also facing the same issue or is it an Ireland specific problem?
 
Just spoke to the support again.

IB Support: "Yes, we are aware of this issue and issue is already being escalated to developers.
They are working on it to release a fix."

Regarding time frame:
IB Support: "As of now there is no timeframe available."
 
I am seeing the same behavior everybody else is describing with regards to options / futures.
But I also have a forexissue: I do not get IDEALPRO forex quotes (spot or CFD) in paper trader. It works in the live account, however.
Anybody seeing this also ?
 
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