Quote from TRYKtrading:
yes, they should, but they're not.
they're called lawyers. and you hire them to sue the fuck out a company when they breach their contracts, or "bait-and-switch" from what they promised to what they actually do, or if their servers go down and your trades get blasted to hell, or you get stopped out on a quoting error, or the fills are delayed because they are trading against your positions on a centralised server before they get routed to the ecn, or by delaying your orders to stop you out on a larger position...all kinds of reputable, commendable, respectable shit like that.
you file suit, you take them to court, and you rip the firm apart limb from limb until your money bleeds out back into your pocket, and your legal fees are paid.
BUT before you worry about having to do that, you get everything in writing, or record it on your iphone sitting in your pocket, when they refuse to answer it in emails that are automatically archived for sec review.
in short, no firm you meet with, no manager, no principal, no trader, their word's mean nothing unless it's backed up in writing and signed and witnessed. thus, why most account agreements are 80 pages thick. they'll cover their asses, while fucking yours in the process.
case in point: dimension.
let me tell you what the "managing" partner (and this guy is probably reading this and cursing me to allah) told me when i asked why he wouldn't sign an addendum relieving me of additional liability for other traders i referred to the firm, or were assigned to me by the firm to train on behalf of the firm (and i am paraphrasing):
"well, you're not like most guys we get in here. you're the only one that's ever actually read our sec filings before signing their contract. and most guys don't threaten to sue or file complaints with the sec when there are problems. most guys, well, um...get fucked over and leave."
confusing indeed.
