I've just never had a problem with IB customer service, no problem connecting with chat, no rude people, no unanswered technical problems, zip, nada, can't complain. I have occasioned enormously stupid things that I did on my end, I trade manually with them and I use the API via third party dll's and write my own Tradestation scripts, I have lots and lots of opportunities to do enormously stupid things. They answer my enormously stupid questions and they get off the line pretty much......
They made a decision a long time ago to be technically advanced. They do not do the "backward compatibility" thing at all. Kudos to them, try working your way through backward compatible bloatware sometime, I found problems in one trading platform that have been there since 1999-2000 probably because they are afraid to break somebody's code.
They just don't seem to waste much time with people that have a personal problem, or a problem that maybe is not on their end of things, etc. I recall one thread on ET where the guy was complaining to IB and then here on the forums and IB cancelled his account and returned his money
I felt better about doing business with IB at that point, they aren't wasting their time placating the loudest complainers.
They made a decision a long time ago to be technically advanced. They do not do the "backward compatibility" thing at all. Kudos to them, try working your way through backward compatible bloatware sometime, I found problems in one trading platform that have been there since 1999-2000 probably because they are afraid to break somebody's code.
They just don't seem to waste much time with people that have a personal problem, or a problem that maybe is not on their end of things, etc. I recall one thread on ET where the guy was complaining to IB and then here on the forums and IB cancelled his account and returned his money
I felt better about doing business with IB at that point, they aren't wasting their time placating the loudest complainers.