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Sorry IB, your customer service is a joke
- Thread starter Shawn B.
- Start date
LOLQuote from Shawn B.:
I won't even comment on the idiotic comment above this post
Anyway, it turns out that after multiple chat sessions, I was able to speak with a nice CS employee who told me it's a problem with my version of Java (it apparently causes those strange bugs)
He sent me an email, I'll try reinstalling java and see if it works, then update you!
It's people like Shawn who reduce the credibility of those who have a legitimate gripe with IB support.
Quote from sporky:
yikes!
the foibles of the interweb strike again.
mis-communication and...whatever, leave us like enemies when we're all just allies.
<sigh>
Those who want allies in dealing with IB need to criticize IB in a constructive and mature way, which is not aimed at harming the company's reputation in a misguided effort to get attention, but is instead aimed at working together, with IB employees and other IB customers, to solve problems and make IB even better than it is already.
Quote from jimrockford:
Those who want allies in dealing with IB need to criticize IB in a constructive and mature way, which is not aimed at harming the company's reputation in a misguided effort to get attention, but is instead aimed at working together, with IB employees and other IB customers, to solve problems and make IB even better than it is already.
and yet again, the foibles...
say what??? I like IB. They have my $$.
I give up, bye.
Update: I've installed the latest Java version, it still works as before
Since I've tried this on 3 different PCs I'd like to know if any of you has actually tried (and succeeded in) buying/selling an EFP..
And to all those who are bashing: what's a person to do?
I'm investing a good chunk of my savings in IB, the very least I expect is to be able to successfully use its features, but if I experience a totally clueless bug, and find no way for solving it anywhere, what should I do? Customer support didn't solve the problem, it gets frustrating when you're trying to invest your money and people push you back and forth in the chatrooms.
this was my only solution
Should I refrain from posting just because a couple of you like calling others noobs? No way..my money is more important, and besides that, at least in the future someone encountering the same bug will likely find it searching google
Since I've tried this on 3 different PCs I'd like to know if any of you has actually tried (and succeeded in) buying/selling an EFP..
And to all those who are bashing: what's a person to do?
I'm investing a good chunk of my savings in IB, the very least I expect is to be able to successfully use its features, but if I experience a totally clueless bug, and find no way for solving it anywhere, what should I do? Customer support didn't solve the problem, it gets frustrating when you're trying to invest your money and people push you back and forth in the chatrooms.
this was my only solution
Should I refrain from posting just because a couple of you like calling others noobs? No way..my money is more important, and besides that, at least in the future someone encountering the same bug will likely find it searching google
Yup, i just successfully sold the EFP for Sep INTC on 1 lot. The fill is 0.183. So, plus the 0.11 dividend, i should be expecting a $29.3 return in Sep
Its is by far the worst service of all brokers, THE WORST!