Thank you for your post, and I want to apologize in advance for this long response, but I just wanted to clear up some confusion.
We have thousands of daily active traders using our servers, and we've heard nothing but positive comments from our users. Many of which switched from other VPS providers like ChartVPS or Speedy Trading Servers.
The increased cost is because all of our VPS are dedicated resources. Because the CPU threads are not shared with others, you have the full power of the Ryzen 5900x to keep up with multiple charts, during peak market volatility, and with any indicators. Most of our customers that switched from other providers like ChartVPS switched because their charts lagged or froze during high volatility. However with us, your dedicated resources make sure your charts never lag or freeze, and always keep up with fast moving markets.
We differ from Hetzner in multiple ways, but the two primary differences are location and CPU. Our servers are located in Chicago, with <1 ms latency to order gateways. Especially for running automated strategies, our servers will improve order execution and minimize slippage. Hetzner on the other hand is a European company, and only in the last couple of months opened a US location in Ashburn, Virginia. Virginia to Chicago is about 35-50ms latency, not ideal for automated trading.
Additionally, the Hetzner's newly opened Virginia location is only offering cloud VPS. Dedicated servers are only offered in Europe, not in the US. In their US location, their VPS use AMD EPYC for CPU. The problem with AMD EPYC is that the single thread rating is low. A high Single thread rating is one of the most important factors to reducing chart lag and eliminating freezing while trading through remote desktop with NinjaTrader. Ask your VPS provider which CPU model they use, and compare it to the Single Thread Rating of our Ryzen 5900x CPU (you also get dedicated CPU threads in your VPS, not shared):
https://www.cpubenchmark.net/cpu.php?cpu=AMD+Ryzen+9+5900X&id=3870
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The primary use case for trading through remote desktop is that you can connect to your trading workspace from anywhere, and trade from any device. For example, you can continue trading with NinjaTrader while you're away from your home computer by trading through your phone, tablet, work computer, etc.
If you're in the US, send us an email and I will set you up with a free trial server so that you can see the power of our servers for yourself. There is no noticeable lag or input delay when trading through remote desktop on your phone/tablet/Mac.
That means that you have to install your own Windows Server operating system, and buy your own Windows Server license. With Hetzner, you're also responsible for managing your Windows Server, applying security updates, firewalls, and debugging problems. Not only is it more expensive with Hetzner because you have to buy your own Windows Server license, but you're also going to be taking time away from focusing on trading because you have to manage the server yourself.
In conclusion, Hetzner is just not a good comparison. Our closest competitor is
https://www.speedytradingservers.com/, which is run by a moderator from futures.io.
For example, compared to Speedy Trading Servers, we have similar <1ms latency but offer a much stronger server at half the cost. The biggest difference is the CPU and RAM. For example, Speedy Trading Servers uses Intel Xeon E5 2678v3 and E5 2690 CPUs. Our servers only use the new AMD Ryzen 5900x or higher. The difference in CPU means that a single one of our CPU cores is equivalent to multiple Intel Xeon CPUs. This means that you can run more charts, more indicators, more automated strategies at the same time, and charts don't freeze up especially around market open.