Mirus lays an egg

Quote from rolextrader:

Ninja/Zenfire/Mirus went caput for an hour today and when questioned, blamed the downtime/problem on the CME. Uh...sorry, but my other order entry backup platforms worked well as usual during this period.

Why couldn't Mirus just fess up that the problem was theirs (or Ninja's) rather than BSing customers?

I enjoy using NZ but I dont appreciate being lied to.
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Ahhhh, CME has more than one server.....it is VERY POSSIBLE that ONE of the CME servers for Zenfire feed was down!!!

My NT/Zenny was rock solid all day long (short everything that can be found...fade those gap up overnight sessions....LOL!).

Zenfire Feed is a separate stand alone business entity that is owned partially by Mirus, NT, and Dorman if I remember correctly.....

http://www.mirusfutures.com/futures_broker_company_zenfire.htm
 
The problem was Mirus's! Thet send all there data to an outside data IT company called Seven Tick and the orders that day were being rejected by the CME because of data bursts. They later turned off there channel B and the problem was corrected. I never received notice when it was ok to trade, a notice on what happened, or an apology from mirus! I am still getting delayed order fills on NT. CME said there were no problems that day.
 
Quote from milnarf:

The problem was Mirus's! Thet send all there data to an outside data IT company called Seven Tick and the orders that day were being rejected by the CME because of data bursts. They later turned off there channel B and the problem was corrected. I never received notice when it was ok to trade, a notice on what happened, or an apology from mirus! I am still getting delayed order fills on NT. CME said there were no problems that day.
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Yes, it was Mirus' problem and for them to lay it off with some technical mumbo-jumbo doesn't change that fact.

They need to upgrade customer service to communicate with clients in an honest and timely fashion.
 
I was been told the exactly the same story by Mirus. They blame CME and do not want take any responsibility. I was lost over 3K on this glitch. (cancelled order been filled without my attention) Anything I can do to get my money back?
 
Quote from Peter:

I was been told the exactly the same story by Mirus. They blame CME and do not want take any responsibility. I was lost over 3K on this glitch. (cancelled order been filled without my attention) Anything I can do to get my money back?
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I would use it to renegotiate your commissions. You could also try and take it to the arbitrage commission, but I don't know if it's worth the money. Perhaps someone else could reflect some light on that.
 
Quote from milnarf:
Mirus gets rejected orders again today by CME!
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where are you getting this information ?
and
"Thet send all there data to an outside data IT company called Seven Tick"
please provide a link/address for Seven Tick
 
Mirus went down today at 10.40 cst for about 20 minutes.
I called Globex control center and they said no CME order
problems. I spoke with both Curt and Elliot and he confirmed problems but can not identify why it occurred today. He said they would send out emails, heard that before?? Just keeping you guys informed not thrashing Mirus, but this is unaaceptable.
This is the 3rd time in the last week.
 
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