Me: âThank you for calling ******, how can I help you?â
Customer: âI am in the back office and someone told me that we were supposed to be able to use wireless keyboards, so I cut the cable.â
Me: âYou⦠cut the cable?â
Customer: âYes, and now it doesnât work.â
Me: âYou cut the cable on your keyboard, and now it doesnât work?â
Customer: âYesâ
Me: âYouâre going to have to buy a new keyboard.â
Customer: âWhy? I was told we could use wireless keyboards.â
Me: âThat is not a wireless keyboard.â
Customer: âYes it is.â
Me: âJust because you cut the cord does not make it wireless.â
Customer: âCanât you just make it work?â
Me: âDoes your phone have a cable?â
Customer: âYes.â
Me: âIf you cut it, do you think your phone will work?â
Customer: *line disconnects after 20 seconds of silence*