Issue need help! Phantom order?

[AMP_Futures]

@Javier please email trading@ampfutures.com your AMP account number. After checking with the desk, they are unaware of any recent request like this...we will pull the exchange trade logs for you.

 

[Javier]

I already did. I have to say that amp support and desk offered me log from first day and treated me nice.

 

[AMP_Futures]

I already did. I have to say that amp support and desk offered me log from first day and treated me nice.

@Javier, you are stating "phantom trade" - in our views there is no such thing...every trade/order has independent identifier. Once you email your AMP Account Number, we will be able to pull all trade logs for this account - with full exchange order details.

Please resend your AMP account number to trading@ampfutures.com

 

[Javier]

Account number resended. (I sended de account number with details some days ago.) Thank you very much for help.

 

[Javier]

I would like to update the post and I have to say that problem appears to being solved. Tx.

 

[stevegee58]

What was the root cause of the problem?

 

[Javier]

Incredible but the most probably was a MOUSE problem. :S Clicking once, sometimes mouse deployed a double click. Thankx for help anyway. =)