because the spreads are gettin smaller and smaller and have been gettin even more smaller since the decimalisation.
further the institutions still do arbitrage (futs vs. cash) but as you can imagine they´- like all the other big players - use computers for it.
do they not let you out by continually not honoring their prices and basically just running you? i know there's some complaint process you can go through to try and get reimbursal, probably doesn't work though, but was wondering if you have tried that route before and if anything came of it.