IB YM Execution not reported by TWS

Every now and then, you may get two executions while changing an order without hitting the "T" letter. But TWS usually reports as two fills.

Quote from PuffyGums:

In the C:\JTS directory, the msgIn.t and msgOut.t files contain all the FIX messages you sent and received. Unfortunately its is erased everytime you log into TWS, so you need to copy these files and save them. Should give you some info when you contact customer service.

I have gotten double fills when trying to modify an order during a spike. They showed up in my execution reports and total position windows.

What is the price bug you are referring to?

(Looks like I might start archiving msgIn and msgOut files as regular practice.)
 
I'm talking to IB chat online. The person told me "please manage your current position" when I asked "Do I need to liquidate it now?".

Quote from pspr:

Unless they said they were still investigating, you had better assume any movement against you is going to be your loss so if you don't offset it keep a close eye on it.

Immediately ask IB if you need to liquidate the trade to get flat even though you question the execution.
 
Quote from Trader.NET:

I'm talking to IB chat online. The person told me "please manage your current position" when I asked "Do I need to liquidate it now?".


I guess they are telling you that if it is showing up as an open position in the TWS you should assume it is going to be your trade and either hold it or liquidate it as if it were a normal open position you initiated.
 
Quote from pspr:



I guess they are telling you that if it is showing up as an open position in the TWS you should assume it is going to be your trade and either hold it or liquidate it as if it were a normal open position you initiated.


i think you might be screwed on this, from what you are telling us they are saying. one thing you might want to do is hedge the position by shorting ES, it would have been better if you could have short it, when you noticed all of this happened.
 
According to IB's log, I entered the order and changed many times and final change was at 10045, then the order "dropped off my screen" (direct quote from IB Help). Hours later IB found the execution and sent me the email.

Now, they blame me not reproting to them the order was dropped at the moment. I didn't notice it either. TWS didn't show it as open order at the time and IB system didn't catch the execution either since no report in TWS. They sent me the email hours later.
 
Quote from Trader.NET:

......... then the order "dropped off my screen"........

If you had an open order and it suddenly disappeared from the TWS screen you must assume it is still a working order since you didn't cancel it.
 
Did you cancel your first long and enter a new long?
Or did you change the price of the long and
hit transmit again to new price?

If you changed the price and hit transmit again, this error
shouldn't happen and IB will probably eat their
programming mistake.

That really sucks, you should have IB figure out what's causing
the problem so it never happens again. Have them do an
audit trail of your trades in that time period.

Maybe def can help you with this issue.
 
How do we know if an order is still open if TWS does not show so? Many times, TWS rejects orders or we cancel orders and TWS removes them from the order entry grid as we all expect. With this yo-yo login problem, it's hard to notice that an open order is dropped suddenly.

I entered another order to cover my short position and TWS showed me that I was flat after that execution. Had TWS showed it as PINK or other information, I would contact them immediately and take necessary action. The system failed and they need to fix that bug.

Quote from pspr:



If you had an open order and it suddenly disappeared from the TWS screen you must assume it is still a working order since you didn't cancel it.
 
TWS are you using

what java software version are you using

what type of computer do you use

etc ....

let IB know everything ....

good luck ....
 
Quote from Trader.NET:

While the original order was hit, it left a "T" on the transmit column, but I never hit the "T", therefore I didn't transmit the actual order, TWS did due to some kind of software bug in handling the price change and execution update from the backend.

So you had your original buy order up and then you started to modify the price but before you hit transmit, the original order got filled (before the price change)? If this is what happened, then IB should eat it. Reaching here, but is it possible you have some weird shortcut mapping that would make this change operation trigger a transmit?
 
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