IB - "Order Transmitted, Not Yet Acknowledged"

[DiceAreCast]

I was not addressing you when I talked about a certain bunch of guys constantly chiming in when someone reports an IB related issue. I agree with you, if you cant submit an order then that is a serious problem. Has this been a persistent problem? No. Have you contacted IB over the phone or chat to demand answers? I have not heard about that or must have overlooked it.

Easy to say, not so easy to do. As I mentioned, I am in Europe so I am limited and can't find a good alternative.

That being said, I'm with IB for 9 years now and I don't dislike them despite from time to time I have to put up with some "less good" things.

Just FYI, I use the latest stable and/or Standalone for API.

In case you haven't noticed, I was just asking if anyone else had this same problem, to confirm if it is happening just in Europe or not.

Anyway, I'm glad that you are satisfied not being able to close a position in due time in a volatile market. Sorry, I am not.

 

[DiceAreCast]

So now you speak for other users that you clearly know nothing about? You just asked another user out of which jurisdiction he trades. Clearly you dont know that person. So how come I am jumping the gun when I actually did the work to check what JamesJ complained about in the past. Have you equally checked it out? I doubt it.

Sorry to disappoint you but your suspicion is pretty unfunded in this case. No need to "jump the gun".

 

[Golden Snake]

Thank you for your reply.

As I mentioned above, I don't think they are "pretty good" as you do but they are good enough for me too.

In any case, it doesn't change the fact that not being able to exit a position fast is quite bad.

As I said before, I just needed to know if the problem is generalized or localized in Europe.

Are you in Europe?

No. USA.

 

[d08]

I was on the chat with IB's support and they confirmed that the PORT 4000 was giving a fail message and said I should be fine with PORT 4001 (SSL).

But this is not ok at all. Actually, this is very bad. I can´t trade under these conditions.

You don't do anything over port 4000. Everything must be encrypted so 4001 is the only one that matters.

This has nothing to do with your order status. It's likely due to the fact that their servers or exchange servers (unlikely) are over-utilized at this point and cannot immediately acknowledge the order. This happens regularly when you submit orders at night for US RTH.

 

[JamesJ]

So why still with IB? If this was the case and I would not be able to submit orders would this not entirely defeat the purpose of having a broker in the first place?

I did a quick search, JamesJ posts in the IB forum in the past. Funny you constantly stated "me too, me too" in almost every IB related thread where someone voiced an issue. Yet here you are, still trading through IB. How does that correlate? Aren't you by now extremely frustrated?

IBKR is great on so many levels for me.
- huge selection of tradeable markets
- good ethics
- customer service (yeah right! Got everything resolved quickly, when i need something) as key account customer.
And so on.
- tws

 

[DiceAreCast]

Given that you complain an awful lot about IB. Glad to hear you also find some positives about your broker of choice. And despite not knowing you I honestly hope those issues you find are gonna be resolved sooner than later.

IBKR is great on so many levels for me.
- huge selection of tradeable markets
- good ethics
- customer service (yeah right! Got everything resolved quickly, when i need something) as key account customer.
And so on.
- tws

 

[DiceAreCast]

Yes but not for over-utilization reasons (for out RTH). I had this issue once in my long relationship with IB with tbills. It had something to do with a pricing issue and configuration setting that I had to change after conversing with IB. If it matters to you I am happy to try to dig it up

You don't do anything over port 4000. Everything must be encrypted so 4001 is the only one that matters.

This has nothing to do with your order status. It's likely due to the fact that their servers or exchange servers (unlikely) are over-utilized at this point and cannot immediately acknowledge the order. This happens regularly when you submit orders at night for US RTH.

 

[Collagen]

I noticed this behavior as well. Interestingly the pattern seems to be coincidental with market volatile conditions. (Pretty much every day in March 2020) Hence i believe is due to extra time required for their server to check for customer margin requirements. Or something other else, for instance to prevent disruption of market liquidity. Indeed adding delays let the broker/exchange to manage better the flows.. I wouldn’t be surprise if this the real root cause. At some point the delays especially overnight were almost a minute something that breaks completely scalping trading. The solution was to trade during these times with a different broker.

 

[d08]

I noticed this behavior as well. Interestingly the pattern seems to be coincidental with market volatile conditions. (Pretty much every day in March 2020) Hence i believe is due to extra time required for their server to check for customer margin requirements. Or something other else, for instance to prevent disruption of market liquidity. Indeed adding delays let the broker/exchange to manage better the flows.. I wouldn’t be surprise if this the real root cause. At some point the delays especially overnight were almost a minute something that breaks completely scalping trading. The solution was to trade during these times with a different broker.

My experience as well. When the market is fast, orders are taking longer to process.

 

[HobbyTrading]

Since yesterday, when the market is moving fast some of my orders stay hanged out for some time until they become active. They stay in that blue state - "Order Transmitted, Not Yet Acknowledged".

You seem to assume that this message means that your order has not been submitted from your computer to IB's servers. My impression is that this message means that IB has sent the order to the exchange, but that the exchange has not yet confirmed to IB that the order is placed.
https://www.interactivebrokers.com/...imeactivitymonitoring/order_status_colors.htm