IB - "Order Transmitted, Not Yet Acknowledged"

[Rui S]

Hello.

I am trading NQ Futures from Europe.

Since yesterday, when the market is moving fast some of my orders stay hanged out for some time until they become active. They stay in that blue state - "Order Transmitted, Not Yet Acknowledged".

After checking my connection I made several ping tests and got always "Fail" status on the "STANDARD COMMUNICATION (TCP PORT 4000)" IB's Servers. You can check the screenshot attached.

Tried with "SSL COMMUNICATION (TCP PORT 4001)", but everything still the same.

I tried both real and paper accounts and got the same problem.

I was on the chat with IB's support and they confirmed that the PORT 4000 was giving a fail message and said I should be fine with PORT 4001 (SSL).

But this is not ok at all. Actually, this is very bad. I can´t trade under these conditions.

I know that IB is not good but this goes much beyond not good.

Anyone having similar problems?

 

[DiceAreCast]

Then please find a different broker. You deserve a happy life where everything is OK and dandy. You should not stay with a broker where everything is allegedly bad.

Just so not to give the impression I am talking out of my ass, I have been with IB for over 1.5 decades. Not perfect but I have never had the problems you are describing. Not saying you did not experience that but then still how come some like me hardly ever have issues that some other forum members constantly complain about it? I just wonder. I use the latest stable all the time.

Hello.

I am trading NQ Futures from Europe.

Since yesterday, when the market is moving fast some of my orders stay hanged out for some time until they become active. They stay in that blue state - "Order Transmitted, Not Yet Acknowledged".

After checking my connection I made several ping tests and got always "Fail" status on the "STANDARD COMMUNICATION (TCP PORT 4000)" IB's Servers. You can check the screenshot attached.

Tried with "SSL COMMUNICATION (TCP PORT 4001)", but everything still the same.

I tried both real and paper accounts and got the same problem.

I was on the chat with IB's support and they confirmed that the PORT 4000 was giving a fail message and said I should be fine with PORT 4001 (SSL).

But this is not ok at all. Actually, this is very bad. I can´t trade under these conditions.

I know that IB is not good but this goes much beyond not good.

Anyone having similar problems?

 

[JamesJ]

Hello.

I am trading NQ Futures from Europe.

Since yesterday, when the market is moving fast some of my orders stay hanged out for some time until they become active. They stay in that blue state - "Order Transmitted, Not Yet Acknowledged".

After checking my connection I made several ping tests and got always "Fail" status on the "STANDARD COMMUNICATION (TCP PORT 4000)" IB's Servers. You can check the screenshot attached.

Tried with "SSL COMMUNICATION (TCP PORT 4001)", but everything still the same.

I tried both real and paper accounts and got the same problem.

I was on the chat with IB's support and they confirmed that the PORT 4000 was giving a fail message and said I should be fine with PORT 4001 (SSL).

But this is not ok at all. Actually, this is very bad. I can´t trade under these conditions.

I know that IB is not good but this goes much beyond not good.

Anyone having similar problems?

Same here, since a few weeks i get that issue, especially around market close.
Order stays light blue for some seconds.

 

[DiceAreCast]

So why still with IB? If this was the case and I would not be able to submit orders would this not entirely defeat the purpose of having a broker in the first place?

I did a quick search, JamesJ posts in the IB forum in the past. Funny you constantly stated "me too, me too" in almost every IB related thread where someone voiced an issue. Yet here you are, still trading through IB. How does that correlate? Aren't you by now extremely frustrated?

Same here, since a few weeks i get that issue, especially around market close.
Order stays light blue for some seconds.

 

[Golden Snake]

I have used IB for ~20 years and I think that I'm one of the few on ET that thinks that they are actually pretty good. That being said, I got the same message a couple of times this past week. I don't recall ever seeing it before. Hopefully they are fixing the issue because I agree, you can't trade with that.

 

[DiceAreCast]

Agree, am a bit short of 20 with IB hence rounded down. IB has occasional issues but they generally solve severe ones very quickly.

Agree, a broker is useless if one can't submit orders. But my suspicion is a little darker here, you can trace certain users on ET (not the OP) who constantly complain about everything about IB. It's pretty obvious what their main motivation is, because nobody can have so much bad luck to fall into each and every pit hole that exists at IB which usually get fixed pretty soon. With such bad luck one should probably not engage in a game of probabilities.

I have used IB for ~20 years and I think that I'm one of the few on ET that thinks that they are actually pretty good. That being said, I got the same message a couple of times this past week. I don't recall ever seeing it before. Hopefully they are fixing the issue because I agree, you can't trade with that.

 

[Rui S]

Then please find a different broker.

Easy to say, not so easy to do. As I mentioned, I am in Europe so I am limited and can't find a good alternative.

That being said, I'm with IB for 9 years now and I don't dislike them despite from time to time I have to put up with some "less good" things.

Just FYI, I use the latest stable and/or Standalone for API.

In case you haven't noticed, I was just asking if anyone else had this same problem, to confirm if it is happening just in Europe or not.

Anyway, I'm glad that you are satisfied not being able to close a position in due time in a volatile market. Sorry, I am not.

 

[Rui S]

Same here, since a few weeks i get that issue, especially around market close.
Order stays light blue for some seconds.

Thank you for your reply.

Are you in Europe as well or this is a generalized problem?

 

[Rui S]

I have used IB for ~20 years and I think that I'm one of the few on ET that thinks that they are actually pretty good. That being said, I got the same message a couple of times this past week. I don't recall ever seeing it before. Hopefully they are fixing the issue because I agree, you can't trade with that.

Thank you for your reply.

As I mentioned above, I don't think they are "pretty good" as you do but they are good enough for me too.

In any case, it doesn't change the fact that not being able to exit a position fast is quite bad.

As I said before, I just needed to know if the problem is generalized or localized in Europe.

Are you in Europe?

 

[Rui S]

Agree, am a bit short of 20 with IB hence rounded down. IB has occasional issues but they generally solve severe ones very quickly.

Agree, a broker is useless if one can't submit orders. But my suspicion is a little darker here, you can trace certain users on ET (not the OP) who constantly complain about everything about IB. It's pretty obvious what their main motivation is, because nobody can have so much bad luck to fall into each and every pit hole that exists at IB which usually get fixed pretty soon. With such bad luck one should probably not engage in a game of probabilities.

Sorry to disappoint you but your suspicion is pretty unfunded in this case. No need to "jump the gun".