IB down?

[TraDaToR]

There has been a problem with globex calendar spread quotes for almost 2 weeks( specifically globex ),so I was in touch with them and they tried different fix last week. Today, almost all spread quotes are OK but other instruments are down...

 

[atticus]

Quote from gmst:

at the very least someone from IB should respond on this thread - as to why they were down and more importantly why they were not reachable by any means - chat or phone????

This is completely unacceptable behavior. IB is not a bucketshop - it is a reputed brokerage house. Having such outages without any means to get in touch with them is very very bad!!!

They must take corrective measures and have a few employees in customer service during Sunday globex opening times.

Reputed? You must mean reputable. They have outages as does every other brokerage on Earth. Get over yourself and your one lots.

 

[zentrader]

I accept all brokerages have outages and it is a cost of doing business. IB have been excellent and I rarely have any problems, but on the few occasions I have tried to contact them first thing Monday morning (Asian time) they are unreachable. I think they need to increase staff numbers for this shift.

 

[ids]

Did you try to call our Hong Kong office +852-2156-7907? They should be open from 8:00 HK time according to http://www.interactivebrokers.com/en/?f=customerService&ib_entity=llc.

 

[comintel]

Quote from ids:

Did you try to call our Hong Kong office +852-2156-7907? They should be open from 8:00 HK time according to http://www.interactivebrokers.com/en/?f=customerService&ib_entity=llc.

I always called the HK office outside U.S. hours (as is noted on the IB web site) and found them very helpful.

They can deal with U.S. customer account issues too just fine.

 

[gmst]

Quote from atticus:

Reputed? You must mean reputable. They have outages as does every other brokerage on Earth. Get over yourself and your one lots.

Transfer some money to my account so that I can get over my one lots. LOL

It is reputed, not reputable. Your English sucks!

 

[gmst]

Quote from comintel:

I always called the HK office outside U.S. hours (as is noted on the IB web site) and found them very helpful.

They can deal with U.S. customer account issues too just fine.

In my experience, HK office customer service agents have been more helpful than US agents.

 

[gmst]

Quote from ids:

Did you try to call our Hong Kong office +852-2156-7907? They should be open from 8:00 HK time according to http://www.interactivebrokers.com/en/?f=customerService&ib_entity=llc.

First, Thanks for responding.

The point that you have not addressed however is that Sundays Globex open, there is no one to pick phones and answer on chats. Please increase staff for this shift. This is a shortcoming in your support structure as of now, and I urge you to act on this aspect. Sometimes we discover our shortcomings only when someone points it out. Thanks very much.

 

[zentrader]

Quote from ids:

Did you try to call our Hong Kong office +852-2156-7907? They should be open from 8:00 HK time according to http://www.interactivebrokers.com/en/?f=customerService&ib_entity=llc.

The problem is that there is a 1hr window on Monday morning HKT between 700-800 when customer service is uncontactable.

This is a busy time for Asian traders with Aussie, Singapore, Japanese and Korean futures opening/trading.

Please get the Hong Kong crew to start work an hour earlier on Mondays

 

[atticus]

Quote from gmst:

Transfer some money to my account so that I can get over my one lots. LOL

It is reputed, not reputable. Your English sucks!

No, you're wrong. "Reputable" would be acceptable. They didn't have ESL classes at Penn?