IB down?

ktm · Jun 23, 2013

My TWS is up, but is acting like the exchange is closed. I have no quotes for ES or any ES based options. My account window is still reading the same numbers from the weekend even though ES is down 5 per CNBC.

I've been in the hold que for 20 mins and no one speaks English on chat right now. Is anyone else having issues?

hafez50 · Jun 23, 2013

yes same problem here. all other futures accept es work. nobody answering phone either. in 14 yrs this is first time i've ever seen this

LondonHedger · Jun 23, 2013

The problem appears to be specific to contracts traded on Globex (ES, NQ, NIY and FX futures). Those traded on ECBOT or NYMEX are fine...

gmst · Jun 23, 2013

among index futures only YM is available. ES, NQ and EMD are down - no quotes for them.

gmst · Jun 23, 2013

Quote from LondonHedger:

The problem appears to be specific to contracts traded on Globex (ES, NQ, NIY and FX futures). Those traded on ECBOT or NYMEX are fine...

correct. must be an outage on globex then.

hafez50 · Jun 23, 2013

no because other sites have globex quotes and so does the cme i think

swyz · Jun 23, 2013

i called them, but nobody answered the phone

pikachu9 · Jun 23, 2013

Quote from hafez50:

no because other sites have globex quotes and so does the cme i think

http://www.investing.com/indices/indices-futures

LondonHedger · Jun 23, 2013

What I meant to say was that it's an IB problem but it's specific to their Globex feed. Saxo Bank's platform and the CME website are both showing live Globex quotes as usual.

LondonHedger · Jun 23, 2013

Someone should call IB and warn them they're having problems with their globex feed...

http://status.interactivebrokers.net/cgi-bin/bb_status.pl