IB Down again?

DiceAreCast · Jun 17, 2021

I cannot connect to IB and it sends a misleading message. But also tried on my mobile and cannot connect to their servers. Tried both, wifi at home (verified it works just fine) and also via mobile data. No connectivity...Wed, May 17, 0:40AM EST. I needed some historical data to calibrate a model for tomorrow, I guess I need to wait a while...

ZKS31 · Jun 17, 2021

It's preventing you from buying the dip.

It's probably under maintenance or something.

newbunch · Jun 17, 2021

My IB also won't connect and the system status webpage is also down.

KevinBB · Jun 17, 2021

At least I know its not just me this time. Been down since about 2:20pm eastern Australia time.

HobbyTrading · Jun 17, 2021

newbunch said:
My IB also won't connect and the system status webpage is also down.

Now that you mention it: IB Gateway on my computer also lost connection to IB. And I can't get to their website. All other websites function properly, meaning that it is IB-specific.

ChipShotTrader · Jun 17, 2021

"I cannot connect to IB and it sends a misleading message. But also tried on my mobile and cannot connect to their servers. Tried both, wifi at home (verified it works just fine) and also via mobile data. No connectivity...Wed, May 17, 0:40AM EST. I needed some historical data to calibrate a model for tomorrow, I guess I need to wait a while..."

@DiceAreCast Karma is a Bitch...

Calibrate a work-out schedule, dude.

Jesus, you get your historical data from IB. No way...

maxinger · Jun 17, 2021

mine was down for 1 to 2 hours.
give them a few more hours to get it fixed.

IB shouldn't say
' ...please check that you are connected to the internet and try running the update again.
If the problem persists, please contact Client Services'.

Because my other trading platforms are working well.

They should say

' we are sorry about the connection problem.
Please be very very patient and wait for the problem to be fixed.

Meanwhile, please don't swamp our Help Desk with unnecessary calls '.

777gogo · Jun 17, 2021

I heard that E-Trade is also down. I hope this is not a severe problem.

def · Jun 17, 2021

Akami had a global outage and DNS servers need to be re-routed. We are in the process of doing that. Most servers should be out now and working on the rest.

HobbyTrading · Jun 17, 2021

def said:
Akami had a global outage and DNS servers need to be re-routed. We are in the process of doing that. Most servers should be out now and working on the rest.

Thank you for the explanation. Meanwhile IB Gateway on my computer has found an IB server and is working as expected.

IB Down again?

Sponsor