How to contact barchart.com ?

Q

Quanto

Anybody know how to contact barchart.com ?
At their website they have at 3+ locations a contact button/link, but there is nothing behind it, neither a contact formular nor an email address or whatsoever.

And they (shaemlessly :)) write the following:
"Barchart is committed to ensuring digital accessibility for individuals with disabilities.
We encourage users to Contact Us for feedback and accommodation requests."

The Contact link is https://www.barchart.com/contact
But, as said, I don't see there anything for contacting them :)
Are they perhaps partially blocking access from outside the US. Can it be true?

Has someone got a better link to contact barchart.com for asking them why I can't see practically most of their content except the main page. For example why does it not show me the content of this link:
https://www.barchart.com/options/long-put-butterfly
The page is simply empty (except the standard menu links at the left).

I even tried it on a different computer with all firewalls disabled! Same negative result!

Here's a screenshot of how I see the content of the above link:

Empty_Page.png
 
Last edited:
Quanto said:
Anybody know how to contact barchart.com ?
At their website they have at 3+ locations a contact button/link, but there is nothing behind it, neither a contact formular nor an email address or whatsoever.

And they (shaemlessly :)) write the following:
"Barchart is committed to ensuring digital accessibility for individuals with disabilities.
We encourage users to Contact Us for feedback and accommodation requests."

The Contact link is https://www.barchart.com/contact
But, as said, I don't see there anything for contacting them :)
Are they perhaps partially blocking access from outside the US. Can it be true?

Has someone got a better link to contact barchart.com for asking them why I can't see practically most of their content except the main page. For example why does it not show me the content of this link:
https://www.barchart.com/options/long-put-butterfly
The page is simply empty (except the standard menu links at the left).

I even tried it on a different computer with all firewalls disabled! Same negative result!

Here's a screenshot of how I see the content of the above link:

View attachment 334112
More...

Works for me.
***No paid account.
***U.S.

bc.jpg
bc.2.jpg
 
@BKR88, thanks! The difference is like night and day :)
Since it seems that one can contact them only via such a WebMail,
and as said the contact formular does not pop up here,
so then could you maybe send them the link of this ET thread to make them aware of the problem? Thx.

Could someone from Europe try it too please?
 
Last edited:
Quanto said:
@BKR88, thanks! The difference is like night and day :)
Since it seems that one can contact them only via such a WebMail,
and as said the contact formular does not pop up here,
so then could you maybe send them the link of this ET thread to make them aware of the problem? Thx.

Could someone from Europe try it too please?
More...

I was subscribing getting the options data their exceL add-on , but at the time it was delayed 15 minutes. I liked having it imported directly into my spreadsheets.. but but needed it real time. I wish they had a Google sheets version because I find it far superior to excel.

Anyway, their customer service is great. They totally helped with all the setup and if I encountered any problems with the import.

https://www.barchart.com/excel

Update: it's realtime now!
https://www.barchart.com/solutions/...s-real-time-equity-options-data-and-analytics
 
Last edited:
Quanto said:
Anybody know how to contact barchart.com ?
At their website they have at 3+ locations a contact button/link, but there is nothing behind it, neither a contact formular nor an email address or whatsoever.

And they (shaemlessly :)) write the following:
"Barchart is committed to ensuring digital accessibility for individuals with disabilities.
We encourage users to Contact Us for feedback and accommodation requests."

The Contact link is https://www.barchart.com/contact
But, as said, I don't see there anything for contacting them :)
Are they perhaps partially blocking access from outside the US. Can it be true?

Has someone got a better link to contact barchart.com for asking them why I can't see practically most of their content except the main page. For example why does it not show me the content of this link:
https://www.barchart.com/options/long-put-butterfly
The page is simply empty (except the standard menu links at the left).

I even tried it on a different computer with all firewalls disabled! Same negative result!

Here's a screenshot of how I see the content of the above link:

View attachment 334112
More...
Tnis is why I love AI chatbots. If YOU can't find it, they surely will. :)


There are several ways you can contact customer support at Barchart.com:

Phone:

  • Toll-free: 1-800-238-5814
  • Regular: (312) 554-8122
  • Hours: Monday through Friday, 7:00 AM - 5:00 PM CST (Please note that it is currently Sunday, so they are unavailable at this time)
Email:

Website:

Additional tips:

  • When contacting Barchart support, be sure to have your account information ready, if applicable.
  • The more specific you are about your issue, the better they will be able to help you.
  • If you are experiencing a technical issue, it can be helpful to take screenshots or capture other relevant information before contacting support.
I hope this helps!
 
schizo said:
  • The more specific you are about your issue, the better they will be able to help you.
More...
This is definitely not true with most help desks!... :)
You instead should play the clueless dumb idiot they expect, as they don't like to see someone who knows more than themselves about their own stuff... :)
Sicko human psychology 101 :)
 
Quanto said:
This is definitely not true with most help desks!... :)
You instead should play the clueless dumb idiot they expect, as they don't like to see someone who knows more than themselves about their own stuff... :)
Sicko human psychology 101 :)
More...
That's what the dumb bots always say. Always so politically correct, it makes me wanna :vomit:
 
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