Quote from darkhorse:
Say what?
I have no position in JCP, but from what I've read anecdotally you have it backwards.
It's standard practice for department stores to run bullshit sales and phony discounts on a regular basis. Such tactics should not work, according to textbook economic theory, because customers would have to be irrational for them to work.
But customers ARE irrational, sometimes in persistent and predictable ways.
JCP tried to score enlightenment points by changing the model to something more rational, but it turns out people don't like it. They like the bullshit sales and phony discounts, which is why the practice is so universal to dept. stores and has stuck around so long... and also explains why JCP is flailing.
Empirical evidence of hardwired irrational bias in the customer base, which has shown a widespread tendency of persistence over a long period of time, is to be messed with at a CEO's peril. If it ain't broke, don't fix it. If you try to fix it, make sure you don't fuck things up worse.
If you are buying b/c you expect a radical departure from established norms to be successful, and if you assume that the "new incentives" will work just because, I don't even know why, Bill Ackman is cool and Ron Johnson is smart?, then wow. Just wow.
p.s. Also, Buffett:
"When a management with a reputation for brilliance tackles a business with a reputation for bad economics, it is the reputation of the business that remains intact."
"Good jockeys will do well on good horses but not broken down nags."