Esignal ain't what it's cracked up to be

Quote from Chuck_T:

Well, you have got our attention, what can we help you with?

Chuck Thompson
President, eSignal
More...

WHEN can you get the toll free number back??????????????????
____________________________________

Gotten good service ;
except when we need tech support we want a toll free number.

Some people feel insulted after seeing rates hiked & forced to pay a toll call!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!



:cool: :mad:
 
Quote from PuffyGums:

All futures contracts are quoted in points, not dollars like stocks.

...984.25 is the index, not the price of the futures. The futures for that index level would be 98425. No decimal points, no commas...

... A futures quote of 98425 represent all whole points. There are no fractions there...
More...

Ok, so when the contract moves from 98425 to 98450, it has moved 25 points?

No, of course not. The decimal point is assumed.
 
Today is a good example.

Wanted to get the "Alert List" to ...."go away".

I worked throuh the issues for half hour with the eSig phone rep.....who tried unsucessfully to gain remote access to my computer to see if he could better solve the problem..
He thought there was a firewall problem.........He never did gain access.

All this week I have been working with another company who had no problem whatsoever gaining remote access to my computer to solve a problem with their software.

So here we have a half hour phone call ........
dealing with what appears to be an eSignal BUG......
......and once again.........IT'S ON MY NICKEL......

So far in this thread eSignal has not addressed this issue.
Dropping the 800 number seems universally unpopular here on ELITE.
That must be a good cross sample of the overall population.

The problem .......and the complaints.......won't go away by playing "Ostrich"
.........( and hoping it will go away ).
 
Quote from ZBEAR:

So far in this thread eSignal has not addressed this issue.
Dropping the 800 number seems universally unpopular here on ELITE.
More...

We actually did address the issue in this earlier post on this thread:

We also provided some explanation of why we've made these changes in a Service Bulletin and FAQ.

In addition to all the reasons stated in the above links, we also felt that with residential rates being as low as they are the financial burden would be somewhat easily offset by the additional services we're offering. In case you haven't had a chance to review your long distance rates, if you're paying more than 4-5 cents a minute, you could be saving quite a bit of money by switching phone plans. Here's one handy site for searching for the best phone rates in your area.

We do appreciate all the feedback and we do recognize that having a toll-free number is considered highly-desirable to some. On the flip side, we've heard from many other customers that free live web-based training, 24 hr email support and support and integration of File Share and Bulletin Boards on eSignalCentral will more than make-up for the loss of 800 service. We will continue to take note of all the feedback.

Thank you.
 
Quote from spedblavio:



Ok, so when the contract moves from 98425 to 98450, it has moved 25 points?

No, of course not. The decimal point is assumed.
More...


You are right..

Traders need the decimal points because it just makes the data cleaner especially on the NQ Futures.. because there are 6 digits..

Much easier to look at something like 1214.50 than 121450 all day.


--MIKE
 
I don''t understand, why are some people so worried about a one or two or even a 10 dollar phone call, when so much more is at stake.If yoou have a service that is better than most in reliability,etc ,etc., that to me is the important thing. When a interupted data feed could cost me thousands.
 
OK eSig......good job.

Andy got back to me right away with a start on the solutions.

I don't need an 800 number...........except when it isn't my problem........as in this case.....
....I don't want to pay for being eSignal's Beta tester.
............normally I don't mind paying for the call.

Anyway........thanks to Andy for the quality help.........
 
Quote from eSignal Support:



We actually did address the issue in this earlier post on this thread:

We also provided some explanation of why we've made these changes in a Service Bulletin and FAQ.
More...

And from your bulletin:
"We've worked hard over the years to continue to improve the level of service we offer and these changes further reflect our dedication to bringing you the finest support tools available today. "

What a crock of BS, improving services means an 800 number and nothing less. I pay $260 a month for your service and I shouldn't be made to pay for the call if it's an eSignal issue!
 
I think I just figured out a way to display decimals for the eminis using esignal.


I downloaded the new beta.. and typed in " ES #F / 100"

Looks like that did the trick. Does that solve the problem?? Did i lose any functionability?


--MIKE
 
You must log in or register to reply here.
Back
Top