Zen-Fire

Zen Fire has issued an email (via the brokers that support them) to clients describing exactly what happened and their plans to help prevent similar outages in the future.
 
Bizarre.

I use ninja 6 with Rithmic (thru Vision) which is the underlying technology provider for ZenFire. ZenFire licenses a copy and runs it on their own server, essentially. I have never had problems with Rithmic connectivity.

I autotrade six days a week, 24 hrs a day. Thank god I've never had to deal with that type of issue.
 
From the Zen-fire email update:

Update from Zen-Fire:
Level3, XO and Global Crossing Outage

There was a major internet outage this morning along the east coast significantly impacting the capacity of the region. Three core internet service providers each experienced interruptions leading to the loss of internet access for users or extremely slow connections while attempting to route through alternate paths.

As a result, orders routing to the data center were held up for long periods of time before reaching the Zen-Fire trading engine. Although not all Zen-Fire users were affected, the number of interruptions required the order routing services to be restarted forcing users to reconnect on a more stable path.

As the premier network and market data solution, Zen-Fire is implementing the following steps to prevent or minimize the impact of large-scale internet outages in the future.

1. Inform traders of a potential issue

Zen-Fire is working to integrate a RSS feed alerting users of the status of Internet connections. This service will be used to alert potential issues and keep traders informed on the latest developments.

2. Provide an alternate login to check order status and flatten positions

A new web based trading application will be available next month that will provide a mechanism for traders to check the real-time status of orders and positions. Traders will be able to send a 'Flatten' command directly to the engine and avoid any 3rd party trading application. This tool will only show orders that have made it to the engine and can be used to confirm the status of 'pending' orders on other platforms.

3. Addition of new ISPs

Though previously relying on the core Internet Providers, additional regional ISPs are being integrated over the weekend to serve as emergency backup when the majors become unresponsive. In rare cases, they may be used to carry the primary load for short periods of time or serve as excess bandwidth during minor outages.

4. Closer integration with 3rd party platforms

The Zen-Fire development team is working with 3rd party developers to help improve the stability and efficiency of their platforms by helping to make them more closely integrated with the engine.
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I like 2 and 3.
 
Quote from jedwards:

How did you get this e-mail? Did you sign up somewhere on ZenFire's web site?
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I read this and then checked my inbox. This was through Mirus but I'm guessing it went to everyone who has an account that uses Zenfire.

Quote from MrPowerBallad:

Zen Fire has issued an email (via the brokers that support them) to clients describing exactly what happened and their plans to help prevent similar outages in the future.
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I'd say it was a rare event and a good opportunity to buttress the system even more.
 
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