Zen Fire Disaster

[emg]

Quote from ehorn:

Thanks for the link. They said it was between Mirus and ISP... I was told that Mirus has been working to reestablish contracts with several providers and is going through some pains as they reestablish contracts. Rithmic is aware of the issue but cannot resolve it on their end.

why should rithmic resolve if a brokerage is selling another name

 

[jimmyrey]

Quote from RL8093:

Mirus sent an email after the last nightmare with steps they were taking to avoid / ameliorate the issues in the future. This was 1st on their list...

Has anyone received anything?

@ emg. Your point has been made. We get it. Thank you.

R

In my experience all brokers/data vendors have technical problems occasionally.

When it happens though I judge them on how they manage the problem.

A key part of that problem management is informing their clients/traders so clients are NOT trading on stale or poor quality datafeed.

In my view if they knew their was a data problem and DID NOT inform traders that the data was stale or bad....then it is unforgivable!!

I have'nt received any email advising me about the issue today from Miras...I wondered if anyone else had. (I got the "nightmare" response note that you mention some time back).

Overall since I started using Miras/ZF they have been reliable compared to other brokers I have used - BUT the lack of communication on the issue today is a MAJOR concern.

JR

 

[rodmike9]

I switched my broker for this very reason. Using a TT feed now (for Ninja) and haven't had any problems

 

[Chicago_CTA]

Dorman Direct is a great platform; you guys are missing out. I don't think my DOME has ever frozen. Ever.

Of course it's CTS's T4 platform.

Just an earnest suggestion to you guys having difficulty with your interface.

PM me if you need more info.

GL!

 

[jlampel]

For anyone interested in using X-Trader with the TT data feed that compares with the speed of Zen Fire please feel free to call or email me anytime. Here are our X-Trader commissions:

http://www.globalfutures.com/accounts/comm-xt.asp

Commission Schedule for X_TRADER® Platform Users*
Retail Account Type A*
Trading Volume
(R/T per Month) CME/Globex/CBOT/ICE
(Per Side/Per Contract) EUREX
(Per Side/Per Contract)
0 - 9,999 $0.45 0,45€
10,000 - 14,999 $0.35 0,35€
15,000 - 19,999 $0.30 0,30€
20,000 - 49,999 $0.20 0,20€
50,000 - 99,999 $0.10 0,10€
100,000 + $0.05 0,05€

Retail Account Type A
Customer is responsible for paying the regular platform fee of $650 per month (fee based on one exchange only).

Thank you,
Josh Lampel
jlampel@globalfutures.com
www.globalfutures.com
877 367 3177

 

[BCE]

Quote from jimmyrey:

I noticed the problem a couple of hours ago and sent a note to Ninja Trader Support who said it was a problem with the ZF ISP and there was no ETA for resolution (that was a while back now).

Did Miras send out an alert to any of their clients saying ZF were having problems...... if they did I did'nt get it!!


JR

No they didn't send out any alerts that I heard of. I may email them about this now.

 

[BCE]

Quote from rodmike9:

I switched my broker for this very reason. Using a TT feed now (for Ninja) and haven't had any problems

Quote from Chicago_CTA:

Dorman Direct is a great platform; you guys are missing out. I don't think my DOME has ever frozen. Ever.

Of course it's CTS's T4 platform.

Just an earnest suggestion to you guys having difficulty with your interface.

PM me if you need more info.

GL!

Which broker do you guys use?

 

[emg]

the reason why i am bashing zen fire because of the terrible experience i had with the zen fire broker in 2008

during summer 2008, zen fire was crashing non stop like discconection. because of that, i lose more than $10K. i investigated what is zen fire and found out rithmic is the actual data technology. i asked if zen fire is rithmic, and their respond was they never heard of it and told me that zen fire is the real data technology

because of misrepresent or dishonesty and bad customer svc, i switched.

the reason why i investigated what is zen fire because my brokerage tech supports doesnt know why the zen fire crashing.

 

[BCE]

Quote from emg:

the reason why i am bashing zen fire because of the terrible experience i had with the zen fire broker in 2008

during summer 2008, zen fire was crashing non stop like discconection. because of that, i lose more than $10K. i investigated what is zen fire and found out rithmic is the actual data technology. i asked if zen fire is rithmic, and their respond was they never heard of it and told me that zen fire is the real data technology

because of misrepresent or dishonesty and bad customer svc, i switched.

the reason why i investigated what is zen fire because my brokerage tech supports doesnt know why the zen fire crashing.

What broker are you with now and what feed and platform do you use?

 

[BCE]

Quote from jlampel:

For anyone interested in using X-Trader with the TT data feed that compares with the speed of Zen Fire please feel free to call or email me anytime. Here are our X-Trader commissions:

http://www.globalfutures.com/accounts/comm-xt.asp

Commission Schedule for X_TRADER® Platform Users*
Retail Account Type A*
Trading Volume
(R/T per Month) CME/Globex/CBOT/ICE
(Per Side/Per Contract) EUREX
(Per Side/Per Contract)
0 - 9,999 $0.45 0,45€
10,000 - 14,999 $0.35 0,35€
15,000 - 19,999 $0.30 0,30€
20,000 - 49,999 $0.20 0,20€
50,000 - 99,999 $0.10 0,10€
100,000 + $0.05 0,05€

Retail Account Type A
Customer is responsible for paying the regular platform fee of $650 per month (fee based on one exchange only).

Thank you,
Josh Lampel
jlampel@globalfutures.com
www.globalfutures.com
877 367 3177

Hi, Josh Just wondering what the difference is between Account Type A and B. And what is the TT data feed? This is Turbo Trader? How does this work in conjunction with X-Trader? And do you offer other feeds for NinjaTrader besides Zen-Fire? Thanks.