Quote from Ripley:
Velocity offers the same deal, with much lower commissions? How would you retain any customers if the word got around? would Global drop commissions to compete with Velocity?
They do not. I was fooled by Velocity, they told me I could try them out (with X_Trader) at 2.82 RT for 2 months as a special offer for ET members.
I sent a message to their handle here in ET, and I got a mail back confirming my new setup acc. was given the 2.82 price.
After a while i recognized that there were a little less $ in the acc.
I sent mail - asked why there was this differ. I calculated that they were charging me about the double of the offer 2.82 pr. RT.
I got answer - this is bc you dont pay 500 usd/m for X_trader.
I was - WTF??
They did NOT tell me IN ANY WAY that I was required to pay 500/month to recieve the offer!
I was so pissed, and i contacted Mark in a polite manner about this case.
After me returning his mail where he said he was going to look into it bla bla bla I heard nothing.
Then again, i contacted them by phone.
Later I got his answer, he could not do anything - that was just the way it was bla bla ?!?
Well, there you go - GREAT customer management. What a waste!
They still o me about 450 usd, totally ignoring me bc they wont pay.