I closed my account yesterday, and the woman who closed it with me didn't even care. No customer service, no sympathy for the situation, nothing.
Fuck Bank of America.
Most of these banks do not giving a flying fuck if you close your account unless its crazy go nuts huge. I opened an account at fifth third on some sort of money give away, started getting telemarketer calls from them, so I closed it. Their service at my branch sucked eggs anyway. But they didn't even ask me why I was closing it or anything. It felt like they thought they were doing me a favor and I should just STFU and take it.