Just thought I'd try to be part of the possible solution to this as well as bitching, so just got off the phone with Support. Here's what we did, and what I learned:
1) Installed the 10.2 version. This came out just this month and was apparently put in to address this freezing problem. So far now since doing this there have been no freezing episodes, though prior to installation, the first few minutes after the open were frozen repeatedly.
2) The more charts you run, the greater the freezing issues become. I had 24 charts running simultaneuosly. At least four of these were things like the USO Oil Fund, and the Dollar Index that could simply be put in a Quote Window, so these were taken down. Quote Windows do not present the same issues in terms of data overload as this has to do with monitor memory. You want the Refresh Rate set on high, though.
According to Support, a few other issues can cause problems as well, but even people with 4-5 gigs of RAM were experiencing freezing problems. One such issue is home IP's. If you have something like Comcast, the home or residential IP is often switched around during the day. For an extra twelve dollars a month, you can get a dedicated business IP that doesn't switch during the business day. If eSignal sees an IP switch, the program stops working as it thinks you're trying to log in on more than one computer using the same username.
Finally, you can test the freezing thing by creating a Page with just one chart. If it is not freezing up, but continually updating, then you know your multi-chart approach is freezing up the Page with all those on it.
Anyway, hope this helps, so far so good...we'll see, I guess.
1) Installed the 10.2 version. This came out just this month and was apparently put in to address this freezing problem. So far now since doing this there have been no freezing episodes, though prior to installation, the first few minutes after the open were frozen repeatedly.
2) The more charts you run, the greater the freezing issues become. I had 24 charts running simultaneuosly. At least four of these were things like the USO Oil Fund, and the Dollar Index that could simply be put in a Quote Window, so these were taken down. Quote Windows do not present the same issues in terms of data overload as this has to do with monitor memory. You want the Refresh Rate set on high, though.
According to Support, a few other issues can cause problems as well, but even people with 4-5 gigs of RAM were experiencing freezing problems. One such issue is home IP's. If you have something like Comcast, the home or residential IP is often switched around during the day. For an extra twelve dollars a month, you can get a dedicated business IP that doesn't switch during the business day. If eSignal sees an IP switch, the program stops working as it thinks you're trying to log in on more than one computer using the same username.
Finally, you can test the freezing thing by creating a Page with just one chart. If it is not freezing up, but continually updating, then you know your multi-chart approach is freezing up the Page with all those on it.
Anyway, hope this helps, so far so good...we'll see, I guess.
