Originally posted by Hitman
A firm is lying to you if they tell you their quote system is 100% reliable. Problems do occur and for the most part it is fixed quickly, the problem is when you are in a losing streak and you desperately need a win, sometimes a problem can happen at the worst possible time, and it may be a machine specific issue that takes the MIS guys a few tries to figure out.
I can assure you that as far as reliability is concerned we are up to industry standard. We are a big firm and sometimes you DO have to put up some corporate propaganda to get say additional monitors, just remember that problems occur everywhere, and we even offer rebates when it is clearly our fault that you lost serious money in a trade because of our servers.
In conclusion, it is not perfect, nothing is, but it gets the job done.