Why does IBKR still have a 30-60 minute wait time to speak to a CSR?

[Option_Attack]

Good video, funny as hell!.

Ahh...the good ole days. Remember when you had to constantly go into the IP settings and dink with stuff?

 

[deltaf0rce]

I've been on hold for almost a hour, to date the longest any of my $0 Commission brokers took was a little over twenty minutes.

They give you margin practically for free and have rock bottom commissions and institutional level tools that you don’t get anywhere else. When they answer the first thing I hope you said was “thank you for taking my call, what information can I give you to help me?”

 

[Sig]

They give you margin practically for free and have rock bottom commissions and institutional level tools that you don’t get anywhere else. When they answer the first thing I hope you said was “thank you for taking my call, what information can I give you to help me?”

Anyone can get a lower margin using SPX boxes at any broker and depending on your product most of the major brokerages provide the same or better commission. I guess if there is a particular tool that you use that provides you value that exceeds their shit service and the amount you lose when they autoliquidate you because "The Algorithm" screws something up then it might be worth the fealty you seem to think they deserve. They're certainly nothing special to the rest of us.

 

[n777a]

IBKR is following horrid Verizon customer service. If Vz can get away with it why not IBKR, BofA, etc...

 

[asaladaaa]

their customer service really is a problem, they need to fix it

 

[legend4life]

Anyone can get a lower margin using SPX boxes at any broker

What is this/how/where can one get better margin rates?

 

[Sig]

What is this/how/where can one get better margin rates?

https://www.elitetrader.com/et/threads/cheaper-financing-than-ibs-margin-rates.341064/

 

[Dicer]

Their model is to provide very low commissions. They do that by automating as much as they can, then hiring the bare minimum number of "customer service" reps, most of whom don't possess even the bare minimum of knowledge required to do their job. You get what you pay for, expecting them to answer the phone in a timely manner is like expecting a fillet mignon at McDonald's for $1.00.

IB CS service is only one of the terrible examples. Price updating speed, incorrect High&Low prices, non-DMA system, and also JAVA environment?............

but I keep using IB because this broker has a low margin rate. What a shame.

PS: 2 days ago, IBHK has a server problem

 

[Sig]

IB CS service is only one of the terrible examples. Price updating speed, incorrect High&Low prices, non-DMA system, and also JAVA environment?............

but I keep using IB because this broker has a low margin rate. What a shame.

PS: 2 days ago, IBHK has a server problem

You can get a lower margin rate at literally any broker in the country using SPX box spreads, no need to stay with IB for that.
https://www.elitetrader.com/et/threads/cheaper-financing-than-ibs-margin-rates.341064/

 

[TimtheEnchanter]

I am wondering how much margin borrowing matters for the average intelligent investor/trader?
They usually have enough money and seldom short (use options instead). IB's only advertising on TV is the sickening margin rate ad. Who cares? I never use margin that way! Neither should you! Margin trading is for those who hate money!