What problems are you having with latest TWS?

We recently found a problem on our backend server software that was causing mass disconnects. This has been fixed. However, there is still a less severe disconnect problem that we are currently investigating. The disconnect will cause the TWS screen to go pink and in some cases freeze the market data. We are working feverishly to find and correct this problem.
 
Quote from samaritan:

We recently found a problem on our backend server software that was causing mass disconnects. This has been fixed. However, there is still a less severe disconnect problem that we are currently investigating. The disconnect will cause the TWS screen to go pink and in some cases freeze the market data. We are working feverishly to find and correct this problem.
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Thank you for being forthcoming about this issue. I'm an IB fan, but I think the organization should have spoken a little sooner through a TWS notify (similar to when an exchange is down, etc.) to make users aware of the problem as soon as IB became aware. Problems like this can cause real customers to lose real money. Most people are accepting that these things happen from time to time, and the associated losses are just part of the game; however, that philosophical attitude goes hand-in-hand with the assumption that IB will be forthcoming about technical issues that might affect its customers, even if you don't make as much in commissions that day because traders are standing aside.

Is there an expected time that this will be fixed, and will it involve a TWS update or is it strictly on the server side?

Thanks again.
 
Quote from JangoFolly:

Thank you for being forthcoming about this issue. I'm an IB fan, but I think the organization should have spoken a little sooner through a TWS notify (similar to when an exchange is down, etc.) to make users aware of the problem as soon as IB became aware. Problems like this can cause real customers to lose real money. Most people are accepting that these things happen from time to time, and the associated losses are just part of the game; however, that philosophical attitude goes hand-in-hand with the assumption that IB will be forthcoming about technical issues that might affect its customers, even if you don't make as much in commissions that day because traders are standing aside.

Is there an expected time that this will be fixed, and will it involve a TWS update or is it strictly on the server side?

Thanks again.
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At this point, we are still trying to find the cause.
 
not that i care much since i dont look at them but volumes on charts wont show up on my mac on the latest build...the show/hide volume icon is lite grey and "un-clickable".
 
I had this 'feeling' that the new version would have problems so I decided to wait.

Good thing I didn't upgrade. The previous version (868.3) has been working fine all the time.

I can't believe IB doesn't test new TWS versions for a month or two minimum before releasing them.

Strange and costly indeed. I have heard customers complain about this issue for a long time...

I truly respect IB, but this is out of character.
 
Quote from optionpro007:

I had this 'feeling' that the new version would have problems so I decided to wait.

Good thing I didn't upgrade. The previous version (868.3) has been working fine all the time.

I can't believe IB doesn't test new TWS versions for a month or two minimum before releasing them.

Strange and costly indeed. I have heard customers complain about this issue for a long time...

I truly respect IB, but this is out of character.
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op7,

If you didn't get these two problems with the old version of software than you wouldn't have got it with the latest version either. It was a "backend server" problem and lots of people on 870.x didn't see it at all either.

I applaud the conservativism of sticking with older versions but in this case it didn't make a difference.
 
Quote from kiwi_trader:

op7,

If you didn't get these two problems with the old version of software than you wouldn't have got it with the latest version either. It was a "backend server" problem and lots of people on 870.x didn't see it at all either.

I applaud the conservativism of sticking with older versions but in this case it didn't make a difference.
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Thanks kiwi. It isn't about conservatism, but more like waiting for the second year model to come out after all the bugs have been fixed....type of thing.

I have lost money because of upgrades...I take them very seriously.
 
Quote from optionpro007:



I can't believe IB doesn't test new TWS versions for a month or two minimum before releasing them.

Strange and costly indeed. I have heard customers complain about this issue for a long time...

I truly respect IB, but this is out of character.
More...

Any software that has had 870 major versions has got to be good. :D
 
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