What is your daily commission expense (re: IB)

damn right- if you trade volume you should get low costs and good treatment- the firms make most of their money off of high volume traders in commissions so they should cater to us, not some joe bob redneck pushing his 100 lots around for pocket change.....
 
Originally posted by def
there is a team at IB that handles high commission traders.

treated poorly? fast executions, great commissions, reliable sytems ....
More...

Now exactly who is on that team and when did that start?

And, Def remember we had one of the first CTCI connections there.
 
I have about a 10 sec wait time to get to customer service on avg. and they have no idea how much in commissions I rack up. Try getting a touch tone phone or use their chat window.

I'm getting this image that your ego is getting the best of you. Try to find a solution and not rave because you think you do big size. For example, listen to the recording and write down the route to the rep so you don't have to listen the recordings again. Or, write to IB and tell them to shorten the recorded messages. Ask them to make a comparision between the time it takes for someone to reach a rep vs a competitor.
 
Ok lets look at the facts, there are fewer high commission traders then there are the average traders.

If IB gives them advantages over the normal traders, then they in effect, will alienate the average trader.

And opinion matters, opinion of the masses over the opinions of the few.

If we count in the amount of overall commissions generated, I am sure that the average volume traders will come out on top.

I dont see any reasons why average volume trader should have anyless preferential treatment then the high volume traders.
Why does IB have to give you privileges if you dont generated more income for them then the average trader.

Comprend de vu?




:eek:
 
Originally posted by hpex1
I was one of IB's first customers and I trade every day, my average daily commission expense is around $300.00, and IB"S customer service still treats me like they don't care if they have my account or not.

All I ask is that for the few times I need to contact customer service (and it is rare) I don't have to wait for a long and slow recording to complete with a touch tone button menu, and when someone finally answers they know what they are talking about and are competent. My experience has been both are lacking at IB.

So... I was just wondering what you guys spend on daily commission expense, maybe I really am a fairly small customer and I just don't realize it.


Thanks
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ib doen not care if you have 1m in your account there customer service sucks
 
TorontoTrader,

Obviously, merchants and all major businesses are going to make sure that the one's who do the most business with them are first in line with any problems. It is the nature of the game.

If you owned a business and someone had a 15 million dollar account with you, would you go out of your way to attend to their needs first -- even if it meant making some other guy wait in the process? I bet you would.

aphie
 
Originally posted by TorontoTrader
Ok lets look at the facts, there are fewer high commission traders then there are the average traders.

If IB gives them advantages over the normal traders, then they in effect, will alienate the average trader.

And opinion matters, opinion of the masses over the opinions of the few.

If we count in the amount of overall commissions generated, I am sure that the average volume traders will come out on top.

I dont see any reasons why average volume trader should have anyless preferential treatment then the high volume traders.
Why does IB have to give you privileges if you dont generated more income for them then the average trader.

Comprend de vu?




:eek:
More...

First of all we have been phasing out trading with IB for about a year and a half. Their trade desk for us was never the problem; I think their original desk was excellent and I never sat on hold. However, we did have direct numbers to 4 or 5 people. The problems were management and technical.

Now, in response to your points;

1) Yes, there are obviously fewer high volume traders than average traders.

2) All firms give advantages to high volume traders; including IB.

3) Opinions mean nothing; money (volume) talks.

4) If we count the overall commissions; the average traders will not come out on top.

5) The nature of high volume trading is that you generate more income for them than an average trader; not by a factor of 2 or 3 times, but by 100+ fold.

Now, all I really want is Def or Lipton to tell me about that institutional desk.
 
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