Yes, I have heard that the customer service is lacking with IB. In fact I put it to the test today. I signed up yesterday. I called today to ask about funding. When you call in you get two choices. If you have an account you are routed one direction. If you are inquiring about an account you are routed another. Well, I selected the inquiring route. The call was answered within one minute. Later today when I got my account number I had another question so I called again. This time I selected the existing client option. 10 minutes on hold and I hung up. Called back and selected the new account inquiry option. Answered again within one minute. He did answer my question but I did begin to feel that warning light going off in my head. On the other hand, I place, what I think are a lot of trades. 25 or more a day. With Scottrade that can really add up. Using IB will cut that number in half at least. For that price, I will exercize patience and also look elsewhere for help where possible. I weighed the tradeoff and seems fair