I have bought 2 desktops and 1 laptop from DELL in the past, but I am starting to sour on them.
They have figured out lots of little tricks to milk customers of extra $$ on their website.
For instance, you can't configure a Inspiron 8200 with the 15" UltraScharp UXGA (1600x1200) Display without MS Office XP!
http://www.dell.com/us/en/bsd/products/minicat_inspn_8200.htm
If you click Microsoft Works, and 15" Ultrasharp UXGA Display, (other settings don't matter) and press Continue, it says "You have selected an invalid configuration. Please select another option." @#$@#% It turns out you can only get the 15" Super XGA+ display (1400x1050) if you don't want MS Office. I use OpenOffice (http:/www.openoffice.org) which is free, has 99% of the features of OfficeXP, and reads/writes MS formats .doc, .ppt, etc. I don't want to pay the extra $180 for Office XP SBE or $379 for Office XP Pro. Dell and Microsoft scratching each other's back, I'm sure...
Also, DELL has switched from offering "Instant Savings" to almost exclusively to rebates. REBATES! Yuck. I hate having to deal with rebates. I won't order from them unless they have a deal like 'Free Double Memory' and 'Free Double Harddrive' and 'Free DVD upgrade'. I don't need any $200 REBATE! I wonder if DELL is accounting for these rebates properly, i.e. if they sold a $2000 computer before $200 rebate, do they record that as $2000 revenue or $1800?
And I'm sure everyone has seen the extra costs they try to slip in on support and services. The default for Inspiron 8200 is "3 Year Limited Warranty plus 3 Year On-site Service and CompleteCare Protect Your Investment" but this costs $388 more over the "1 Year Limited Warranty plus 1 Year Mail-In Service".
And the absolute classic is they dare to ask you to pay for "Technical Support Priority Call Routing Service, 1 Year [add $39]" or "Technical Support Priority Call Routing Service, 3 Years [add $69]"
Fleance