URGENT, Secure Device Required for TWS

[GTS]

Quote from patl:

IB should simply indemnify its users against unauthorized trading LIKE EVERY OTHER BROKER DOES. It would actually be cheaper in the long run.

So you are under the impression that EVERY OTHER BROKER will cover unauthorized trading in user accounts?

Tell me more things about this planet you live on, I may want to visit.

 

[DiagonalSpread]

Quote from rayl:

I asked cust service about the single point of failure issue when I went to STP for funds mgmt. I was instructed to set up a 2nd username, which I have since done. This seems reasonable to me.

Are you saying they issue a 2nd device for the new username?

 

[rayl]

Quote from DiagonalSpread:

Are you saying they issue a 2nd device for the new username?

Yes. Each individual account supports two full function user names I was told. And yes, I am set up and it works (for funds management at least -- not yet on STP for TWS for individual accounts).

I actually keep one at home and one in office now to avoid transporting (& risking) the Secure Computing device. I guess this also protects against a fire, etc. disabling the single point of failure.

This is only slightly less convenient than, say, E*Trade which lets you "attach" token devices arbitrarily to account, but the 2 user name solution is very reasonable.



A general observation/aside: Yes, customer service is not the swiftest (e.g., I'm still waiting for portfolio margin request after a week), and yes, knowledge levels do vary. But in the end, I find that CS does come through... and when it comes to a trading system issue (like routing), responses (and remediation) are reasonably fast. I think if everyone gives it a chance, a similar experience will be had.

 

[IBj]

Quote from dcraig:

Quite agree, it is completely unsatisfactory for ATS. I wonder what they are doing about authenticating the FIX client ?

I do find it a bit hard to believe that IB will not come up with a satisfactory solution. They do have a track record of listening to customers and it seems hard to believe that they would knowingly drive away clients running ATS.

There is a solution ready for deployment for users deploying a CTCI or API trading solution involving automated login. The details will not be communicated in a public forum. This is a relatively small client population so it isnt where we started.

 

[ktm]

Did I miss something? I thought IB was requiring everyone to use the SD and provide a challenge code this AM. I logged into both accounts as usual. I see no other discussion of it here?

 

[rayl]

Quote from ktm:

Did I miss something? I thought IB was requiring everyone to use the SD and provide a challenge code this AM. I logged into both accounts as usual. I see no other discussion of it here?

I don't think it has been rolled out for individuals yet.

 

[walterjennings]

Quote from rayl:

I don't think it has been rolled out for individuals yet.

any idea when it will be rolled out for individual traders?

 

[wee man]

Ive had one of them log-in gizmos for about 18 months now, I had to use it to login to my individual account yesterday.

 

[ktm]

I have an institutional acct and a personal acct. Neither required it today. I received several emails late last week saying that today would be the rollout.

I think a phased approach is entirely the smartest way to implement something like this.

 

[cstangor]

Do you have to physically press buttons on the device to log on? if so, this sucks, because I run TWS from a remote computer. Maybe MB trading will be an alterative?