LOL! I like that. It was probably a month ago that I posted a neg review of their CS, a review I can't seem to find, by the way, when def wrote me requesting names and details and offering to help. Just as he first told you, in this thread, he told me, not to expect to talk to a manager, but instead to call not during market hours, or to email. It seemed he wasn't trying to fix that then or in his early posts in this thread. Now it seems that he's trying to improve management availability. That's a good thing.
He wrote me, and offered to intervene if there were other problems and all our correspondence was always civil. His bad-mouthing me now is in very poor taste and a desperate kind of behavior.
He sent me a lie and supported the lie from CS, neither CS nor he responded to my last note on the matter, nor apologized for telling that lie. They could have said the misunderstood something and retracted it, but they stood by their lie that they couldn't tell which order would have filled. That was a big mistake. He has time to respond on these boards but he didn't have time to respond to the same note in email, over a period of two days.
I run across people who never admit they're wrong but these guys are representing their firm and they should be rising above their personal issues with admitting they're wrong. He was wrong to lie to me, and his lying to me scared me to death about leaving my money there.
So if they'll ever let my money go, I'm out of there! They have a rule, based on what they're claiming is a law, that they have to hold everyone's funds for ten days, even if it came in as cash, without letting you have those funds back for ten days. Since I have several other brokers who don't do that, and since they refused to budge when I asked them to, I've brought the matter to a governing body. Maybe IB is right and I'll let you know either way.
Good luck with your accounts there. I hope they run more smoothly than mine did!
Quote from bent_prop:
Ya, I'm the jerk that started this after an unfortunate conversation with an IB CS rep. It was really an irrational call based on an impulse rather than a well thought out position. I just wanted to work my problem a little to see if there was some way for me to get the standard IB service with an IRA. (a definite implied complement intended).
Although I haven't been able to find a way to do that yet, I do appreciate the good support I've received - post squawk. I think the post that recommended personal study of the rule and contact with the appropriate regulators, to see their side of the issue is my next step. I still contend the issue is mearly one of accounting where I would appreciate the courtesy of an accrual approach vs. a cash accounting methodology, according to GAAP rules, as I believe the circumstance justify. So the task seems to be to convince the powers to be or reverse myself upon acceptance of their understanding.
I have no concept of how it is to walk in their shoes, so I intend to be very careful and considerate of any further public whining.
