I have used Uber service several times, not impressed by it any more.
Two years ago I was in Boston and needed a ride to my hotel. Opened the Uber apps, and it instructed me to go to a plaza to be picked up at a price of $15. I was new in the city and had no idea where the plaza is, and it was raining heavily. Just at that time a cab passed by and I waived it to stop, and asked the driver how much it costed for a ride to my hotel. The driver replied $10 and I happlily went in the cap.