Quote from MacroEvent:
no --- i would have a TS "matrix" up on my LCD and an XTrader DOM ---- i enter a trade on both platforms at the same price at the same time. then i place a cover order a few ticks from price on the TS matrix FIRST --- now i go right over to the XTrader DOM and place the same "limit" cover order at the same price as what is sitting on the TS matrix ---- now guess which order was filled first??????????????
you would not believe me if i told you! :eek:
proof was in the pudding -- and that was the little experiment i did many times to show myself that i was not crazy about all the TS problems i was having.
their customer service attitude is what was the final straw for me when i bailed and took my business somewhere else.
2 problems with what you are saying here:
1) TS runs best with no other trading platforms open - perhaps the X-trader architecture dominates and slows TS down while they are both open? TS is recommended to be run exclusively without a bunch of other programs open - so you are right there going against the recommended operation instructions. No wonder it doesn't work well for you.
2) So, you are saying that you queue up a limit order in TS several seconds before you add an Xtrader order at the back of the line, then the X-trader order goes off first? How is that possible? This defies how the exchange market depth works.
I don't work for TS, nor do I care what you trade on, but I'm not buying this baloney. I think your setup was wrong and when they tried to tell you how to fix it you decided they had "attitude".
I've never had a brokerage follow up on my minor issues over the years as well as TS has. This has been my experience. Several times I've had support reps actually call me to see if my problem had been resolved! I was shocked.
When something that is better overall comes along, I'll switch - but I haven't found anything better in an integrated package.
There may be some stand-alone stuff that is SLIGHTLY faster (like X-trader) but I feel that the tiny advantage in speed is lost when you consider the lack of integration.
For anything but the most hyper-active, major-volume scalpers, TS works great. I "scalp" 5 or 10 cars all day long on it sometimes.