So, on Wednesday 20th I managed to put the account back into the positive. I was happy, excited, and relieved as well. Upon asking a few questions to let us call him “Mr. C,” I was even more relieved that I can sit still and not trade until the beginning of next month when my previous account-target-reached was guaranteed to be paid out, at least that is what I planned.
I work night shift so when I woke up after the normal routine, I decided to go on the pc to login to Savius’s website and just analyze the report. As soon as I logged in, I saw a floating order in red, about 8k (Drawdown of 10k is DQ). I saw this and thought I was in a parallel universe, shell shocked to say the least. When I came too about several minutes later, after verifying that it was the demo live account I flattened the order, not before taking a screenshot though. All my hard work and time was wasted because of that order.
Obviously, I spoke to Mr. C, sometimes its B, from Savius. He showed me a page/statement of orders and only one IP address which is mine, (I will need to check my IP address later now that I think about it). He told me I left a Limit Order in, but I responded that I always use OCOs and that once I hit the flat button, all my positions in the market are instantaneously out.
Like Batman, I am skeptical of everyone and everything, not to be paranoid, but these days you just got to be to survive.
After speaking with Mr. C, I decided on doing my own due diligence. I looked on the platform for any historic orders, none came up or I do not know how to get it. I searched everywhere, maybe there is something I am missing? Then I searched on Savius’swebsite, and I saw entry and exit prices that I took. I compared and contrasted between the suspected entry’s price and the time it was initiated. I showed Mr. C this, I told him something does not add up and please help me to understand.
On that day of the 20th, I exited my last trade @1030am, the rouge trade entered the market @1049 am. It does not add up in that @1049 am, when I mapped it with the price it shows me 18257xx instead of the said 18384xx entry. The price of 18384xx occurred around 205pm, you guessed it J FOMC. When I explained and showed Mr. C this he then told me that these are average prices.
Mr. C offered to have their tech, Volsys, contact me tomorrow Friday 22nd so they can remotely see if any errors/fallacies had occurred. When one hand washes the other, who is to say things would be in my favor?
Below is a statement sent to the tech on their website and Telegram service.
After waiting awhile on the telegram, I messaged “is anyone here?.” The person responded that they would get back to me later. That was on the 21st of March. “Later” has not arrived yet.
“Hello I am with Savius LLC using your platform. They said to contact you on Telegram . I have a few questions about your platform if you do not mind since I experienced a horrible situation yesterday regarding a "mysterious" order.
I use only OCOs and to my knowledge and experience if I were to flatten the trade then market, limit and stop order are out of the market.
My questions are: If a Limit order is not in view of the trader on the smaller charts but, you can clearly see it on the daily because it's so far away, would the order be cancelled if I simply flattened the OCO order or because it's not in view of the trader the flat position button will not have done it's job on the smaller chart?
If I am using the sim account compared to the live account, would a limit order if stayed in the market on the chartwouldaffect the live account if I switched it to the live account or that order recognizes only for the sim?
How do I get more candles on the Daily Time Frame? I only managed to get one big candle. I tried zooming in and out but that does not work. Thank you.”