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Tradovate EPIC FAIL
- Thread starter LoneFuturesTrader
- Start date
Good News !!!
Tradovate has completely resolved all issues and restored my confidence in the company . Company character is exposed during the tough times .
The number one thing with Tradovate is TRANSPARENCY. Tradovate admitted the issue (who else does that) and gave a way to resolve it.Then, promptly responded.
Everything you do on the platform has a digital trail which is easily accessible to you, so you can make your case or just keep complete records. Want to see costs and fees,
commissions, margins just check the website. Everybody gets the same deal. It is completely up to you.
With the exception of the events of 4-1-21, I have found that Tradovate has exceptional support. Andrew is a superstar . They are prompt to answer email, and phone
calls and are knowledgeable and friendly. Also, the chat actually works . In my experience, they generally, try to be helpful and will pursue an issue to successful resolution. They
respond to and solicit trader requests for new features and frequently update and improve the platform. You can even try Beta versions and offer feedback.The replay feature
is second to none. They have a very informative website, with an exhaustive FAQ section. They even have a traders helping traders section. Although, I only trade from my
desktop, I have been checking out Tradovate pulse and would not hesitate to use it in the future (see youtube videos).
Would I recommend Tradovate, I already have.
WTF, is it christmas time already ??
AMP did not have any problem with CQG, and they also have advanced orders like OCO, brackets, etc. The last time AMP had a problem with CQG was 3/16, and they are typically pretty proactive with the communication. Here is the last CQG failure they sent out:
CQG just provided update (Below) - we are starting our Emergency Actions.
We will begin closing any positions on accounts that do NOT have the 100% Exchange Margin Requirement to carry the position.
> If we close an open position, we will disable trading, so you do not close an Open position showing on CQG > that we already closed on the Exchange.
> If you are not using Compound Orders (per CQG notice below) - your orders and positions should NOT be affected and you can close any open positions you feel are accurate.
CQG update--------2:32pm CST
The order routing system is experiencing technical problems. Compound Orders (OCOs, Brackets, etc) sent from our Chicago risk location are not properly updating in CAST and therefore are missing positions.
If users stay logged in they should continue to see updated orders and positions. If they log off they will lose it.
We have set the margins to 100% exchange until CQG resolves this issue.
All customers will be notified when the system is functioning normally.
CQG just provided update (Below) - we are starting our Emergency Actions.
We will begin closing any positions on accounts that do NOT have the 100% Exchange Margin Requirement to carry the position.
> If we close an open position, we will disable trading, so you do not close an Open position showing on CQG > that we already closed on the Exchange.
> If you are not using Compound Orders (per CQG notice below) - your orders and positions should NOT be affected and you can close any open positions you feel are accurate.
CQG update--------2:32pm CST
The order routing system is experiencing technical problems. Compound Orders (OCOs, Brackets, etc) sent from our Chicago risk location are not properly updating in CAST and therefore are missing positions.
If users stay logged in they should continue to see updated orders and positions. If they log off they will lose it.
We have set the margins to 100% exchange until CQG resolves this issue.
All customers will be notified when the system is functioning normally.