Trading Technologies cancelled my order--what would Rick Lane say?

[J.P.]

There are no "buts" in a vendor - customer relationship. The vendor was completely at fault in this instance; the customer was completely right (in following rules, setting up a winning trade and placing said trades in the TT system). There are business "ethics" in a free, capitalist society. Caveat Emptor does NOT apply in any regulated, brokerage environment. If it currently does, then there needs to be "change".

No matter what some "words" on a piece of paper say, TT is a fiduciary ! It may be a fiduciary for only a tenth of a second a few times a day, but TT ~ is ~ imo.

The customer was harmed, the customer did no wrong, matter of fact, the customer, taking on their own responsibility for their own actions, alerted TT of the problem. Who knows how many other clients would have been harmed if the client didn't alert TT. If TT was an ethical partner and vendor, the client would have been made "whole" immediately and a credit for 3x the damage to his account should have been credited to his account the following day. That is "ethics"...and taking care of clients when your vendor wrongs them is what mature, ethical businessmen do.. That has been the way things have been operating since the Magna Carta ...don't settle for less people.

You're right, of course. Ethics are vital and a company's ethical culture, or lack thereof, becomes flagrantly evident in the aftermath of a screw-up such as this.

 

[J.P.]

are you saying they didn't even offer to waive a few months of subscription fees?

That is correct.

That would be extremely terrible customer service, since it was obviously their fault.

That, too, is correct.

 

[J.P.]

'little people' just have to understand their place among the players "of this game' and understand that they don't rate as important. Just suck it up and keep payin' your TT monthly fees buddy !

Basically that's the way it was, unfortunately.

 

[J.P.]

Honestly with the other quality platforms out there for much less cost, I'm surprised that people still pay the fees that TT charge and for service described in this thread. At one time, TT was the only professional game in town, but that has changed.

I see that more clearly now. I believed the 'reliability' hype. But my experience has been the antithesis of that, culminating in this latest fiasco.