Trading Laptops or Desktops

Quote from oldtime:

I use to buy from Dell, But God forbid if you should have a problem, then you have to go through either email or telephone hell, and if it really gets bad, you better hope you saved your shipping boxes.

I bought this one from staples, and I have been back there three times, not with problems, but just asking them what to do about a problem. They are usually bored selling and love it when you bring in a computer and ask them what to do. Plus, if it ever goes to crap, all I have to do is drive 1 1/4 miles and put it on the counter.
Dell Outlet provided excellent support through a webpage specific to the service number on the box I bought. Email was never involved. Good tech support is a two way street.
 
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