tradestation problems, fri jan 31?

G

gaj

sure seems that way to me. i placed 2 trades, i think they went through because of time and sales elsewhere, but nothing in my TS desktop.

still in my 'portfolio', but can't cancel the trades, and their phone lines are swamped / can't connect.
 
Same problems here. I placed a market order to close a position, and it got stuck into the system. Tradestation would not answer the phone - not available operators. Luckily a restarted the platform and found out that my initial order has been actually executed - no money lost, but scary as hell. I'm really thinking of switching brokers.
 
just posted they're having technical issues.

my trade went through my cover point, so i should be ok. we'll see.
 
This is the message from them. Total bummer, just after the open:

We are currently experiencing technical issues with one of our routing venues and are working to resolve the issue. We will provide an update when it is available.

The TradeStatio Trade Desk
 
Quote from Surdo:

Time for another broker gentlemen!

Keep in mind you can always look up your futures positions on RJO website.
More...

Had enough! I only trade stocks, and I liked their charting and backtesting, but I don't use it that much anymore, so IB - here I come.
 
Quote from telozo:
Had enough! I only trade stocks, and I liked their charting and backtesting, but I don't use it that much anymore, so IB - here I come.
More...

if you like their charting and backtesting
here's a clone... connects to IB,
and you can use all your EasyLanguage investments
http://www.tssupport.com/multicharts/
 
just talked with the trading desk.

unfortunately, they don't know whether trades were filled or not. for example, i had 2 trades which looked like they executed T&S (and passed through my price several times), but still visible in my desktop.

so i'll (we'll?) have to wait until TS gets things straightened out.
 
That is in no way an acceptable answer! They should have been able to call the Globex desk with the order ID and get the answer. I used to have TS primarily for charting, but did my 10 trades for the free platform, but had a similiar situation twice. They are pathetic and dangerous in their incompetence. Get a broker with support staff that actually nows what they are doing.
 
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