Quote from vanilla2:
I used to be a support person (not proud of that), and in my posts to the support forum with EL and software questions I find that on the harder questions, they don't go the extra mile (with exceptions). Several times I've waited 24 hours for a half-ass response that drags my question out for days. It's almost like they're hoping you'll just give up when you post a tough question. In the beginning I was pleasantly surprised that they have an EL forum at all, but the service is not sterling.
..this isn't unique to TS unfortunately.
