I must agree with the fellow who was banned with no warning. After 5 years they did the same thing to me. I woke up one morning and it was off.
They claimed that I was "scraping their headlines" therefore I must be redistributing it to multiple users.
The reality is 3 things:
1. I WAS scraping their headlines in exchange for my 3k/ year. Here is what I would do: I would take a copy/paste of the morning news, paste it into excel and sort it by equity. This allowed me to quickly look up why a stock was moving up or down, and saved me from having to switch PC's, because I ran the audio/lookup service on a separate PC located a few feet behind me.
2. I trade alone and never disseminated their information to anyone.
3. Their head of sales is named Jessica, and what she never tells anyone is that the owner is her husband. SO...if you challenge her judgement in even a small way, she shuts you off because she is an unprofessional and is not a markets professional. For example, when I told her I would show their group what I do each morning and they would see that I wasn't distributing, I was basically just sorting the news stories by stock because it made things faster for me, she gave me the old "Sorry, too late, you're shut off." When I asked her, as a 5 year client, if she could postpone the shutoff for one day and we could discuss things after market, she effectively said "No, bye." And I never received another response to my request for some additional attention. I truly felt like I was dealing with a petulant child not a business person, which has happened maybe 3 times in my 14 years on Wall Street.
The analysts are pretty good, but the customer service/management are the worst.
They claimed that I was "scraping their headlines" therefore I must be redistributing it to multiple users.
The reality is 3 things:
1. I WAS scraping their headlines in exchange for my 3k/ year. Here is what I would do: I would take a copy/paste of the morning news, paste it into excel and sort it by equity. This allowed me to quickly look up why a stock was moving up or down, and saved me from having to switch PC's, because I ran the audio/lookup service on a separate PC located a few feet behind me.
2. I trade alone and never disseminated their information to anyone.
3. Their head of sales is named Jessica, and what she never tells anyone is that the owner is her husband. SO...if you challenge her judgement in even a small way, she shuts you off because she is an unprofessional and is not a markets professional. For example, when I told her I would show their group what I do each morning and they would see that I wasn't distributing, I was basically just sorting the news stories by stock because it made things faster for me, she gave me the old "Sorry, too late, you're shut off." When I asked her, as a 5 year client, if she could postpone the shutoff for one day and we could discuss things after market, she effectively said "No, bye." And I never received another response to my request for some additional attention. I truly felt like I was dealing with a petulant child not a business person, which has happened maybe 3 times in my 14 years on Wall Street.
The analysts are pretty good, but the customer service/management are the worst.