TOS disappears

V

VicBee

Very strange.... Loaded TOS as usual from the icon on the desktop and... Nothing. Tried again, tried restart but... Still nothing. The app has literally disappeared and all is left are the associated files relating to the account.

I had to download the desktop app again! The logo color is a different hue of green, like blue green (a transition to the Schwab blue?) although, as I write this, the app seems to have frozen on loading...

WTF
 
VicBee said:
Very strange.... Loaded TOS as usual from the icon on the desktop and... Nothing. Tried again, tried restart but... Still nothing. The app has literally disappeared and all is left are the associated files relating to the account.

I had to download the desktop app again! The logo color is a different hue of green, like blue green (a transition to the Schwab blue?) although, as I write this, the app seems to have frozen on loading...

WTF
More...
Vi-Rus maybe? :)
 
VicBee said:
Very strange.... Loaded TOS as usual from the icon on the desktop and... Nothing. Tried again, tried restart but... Still nothing. The app has literally disappeared and all is left are the associated files relating to the account.

I had to download the desktop app again! The logo color is a different hue of green, like blue green (a transition to the Schwab blue?) although, as I write this, the app seems to have frozen on loading...

WTF
More...
Right click the icon, then "run as administrator"
 
TOS is complete trash. I'm surprised
people still use it after the implosion
a few years ago with frozen screen
issues.

There are much better platforms Vic.
 
doubledoubledoublecup said:
Charles schwab acquired Ameritrade. if you not a Ameritrade clients You are no longer able to use TOS.
More...
He uses it everyday. The problem, if he ever logs back on and reads it, is what I said. The platform is Windows based and they did something with an update (MSFT did) that makes that particular desktop Icon, and the actual .exe file inside the directory... not work. It has something to do with msft webview or something. It doesn't recognize current user as an admin. But only for the engine in TOS. Update Windows and it should work for him.
 
VicBee said:
Very strange.... Loaded TOS as usual from the icon on the desktop and... Nothing. Tried again, tried restart but... Still nothing. The app has literally disappeared and all is left are the associated files relating to the account.

I had to download the desktop app again! The logo color is a different hue of green, like blue green (a transition to the Schwab blue?) although, as I write this, the app seems to have frozen on loading...

WTF
More...
At the bottom of the login, click on the cog wheel and switch from Schwab to TD Ameritrade in the Account dropdown box.

upload_2024-1-26_13-19-42.png
 
vanzandt said:
He uses it everyday. The problem, if he ever logs back on and reads it, is what I said. The platform is Windows based and they did something with an update (MSFT did) that makes that particular desktop Icon, and the actual .exe file inside the directory... not work. It has something to do with msft webview or something. It doesn't recognize current user as an admin. But only for the engine in TOS. Update Windows and it should work for him.
More...
Trying to run it as administrator but the app is stuck on loading "installing updates" regardless.

Updated: I did a Windows update, deleted the old TOS files and download the app again. After about 15 mn it loaded properly!

Thank you for your help Vanzandt :thumbsup:
 
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