Quote from opt789:
Sounds like you have one window, and you have multiple chart panes within the one window. What tab are you on? If you are on the Futures Trader tab, I would say switch to Active Trader then look near the top of the window. Just the left of the Create Alert button (which is a round button with a picture of a bell on it) is a rectangle where you click on the bottom right of the rectangle. The will bring up a grid where you can choose how many panes you want within your window. Then just choose the top left one to get just one big pane within your window.
Honestly, if the guy can't figure out a platform that was made for a 5 year old to be able to trade, he has no business trading.