Think or swim problem today

[JavaBen]

Good news! TOS made my account whole from the trade issues.

Wish it hadn't happened, but they did the right thing.

 

[jayre]

Quote from JavaBen:

Good news! TOS made my account whole from the trade issues.

Wish it hadn't happened, but they did the right thing.

You should appriciate that, some brokers would never do that even if its their mistake. So I would say stick with TOS

 

[Moderate]

limit orders

 

[Catoosa]

Quote from jayre:

You should appriciate that, some brokers would never do that even if its their mistake. So I would say stick with TOS

Much better to not have a problem that a client hopes the broker will resolve in their favor.

 

[futuresj]

Quote from JavaBen:

Hey - if you use TOS, then be aware that my "market order" to buy took 20 minutes to fill, even though I told it to cancel when I saw it was acting slow. So 20 minutes later, I suddenly get a fill, and meanwhile, they said it was too late to cancel.

So now here I sit, with a 'sell at market' to get out, and it's been sitting there for almost 20 minutes now, and I'm racking up losses. Down $900 so far and still going down, and I can't get out.

Phone lines go unanswered today. Chat room full of people now saying they are stuck in trades.

Meanwhile, their live-trading show on ShadowTrader, is executing trades, so makes you wonder if he even uses their platform.

I was getting Rejected trying to Buy to Close on naked puts. Did this happen to anyone else?

 

[piezoe]

One can be sympathetic to the difficulty of integrating the TOS and TD accounts and switching clearing firms. Nevertheless, in this case the integration is very far from seamless and some clients are bound to lose money because of it. They should be compensated if their loss is directly related to TD errors or platform malfunction due to the transfer. But all clients are being greatly inconvenienced. The proper thing to do would be to rebate commissions until the transfer of accounts is complete and everything is working properly, because their clients are having to assume additional risk (poor fills, not able to exit positions, erroneous fills, money in wrong account, etc.), to say nothing of annoyance. I don't expect they will do that. There are many other brokers and other very good platforms.

 

[jayre]

Quote from Catoosa:

Much better to not have a problem that a client hopes the broker will resolve in their favor.

I guess you haven't had a problem with your broker yet with your broker. But unless a broker is "perfect" you want to know that when there is a one you will be made whole. There is a lot of people that have learnd that the hard way...

 

[Option Trader]

Quote from JavaBen:

Hey - if you use TOS, then be aware that my "market order" to buy took 20 minutes to fill, even though I told it to cancel when I saw it was acting slow. So 20 minutes later, I suddenly get a fill, and meanwhile, they said it was too late to cancel.

So now here I sit, with a 'sell at market' to get out, and it's been sitting there for almost 20 minutes now, and I'm racking up losses. Down $900 so far and still going down, and I can't get out.

Phone lines go unanswered today. Chat room full of people now saying they are stuck in trades.

Meanwhile, their live-trading show on ShadowTrader, is executing trades, so makes you wonder if he even uses their platform.

I am almost sure most of that lag time was merely the reporting back to you the trade went through.