ING through whom I trade through has locked all the pension accounts including the trading aspect for 2 weeks while they do 'administration'.
IMO, they hid the announcement in a multipage email 3 weeks ago, jumbled in with other non relevent information.
They also placed a notice at the bottom of a page on their website, a page which I do not normally access.
Am I pissed off!
Will close my account with them asap.
When I first phoned because I couldn't transact a trade, they made an excuse it was because of the government policy, ie, wished to blame govt.
After finding no information about it online elsewhere, I phoned again, then they admitted it was ING who needed 2 weeks to do admin duties.
Basically I told them they appear incompetent and must run a very archaic system to need to freeze everyone's accounts for 2 weeks.
Excuse: "oh there is a lot of work we need to do".
IMO, they hid the announcement in a multipage email 3 weeks ago, jumbled in with other non relevent information.
They also placed a notice at the bottom of a page on their website, a page which I do not normally access.
Am I pissed off!
Will close my account with them asap.
When I first phoned because I couldn't transact a trade, they made an excuse it was because of the government policy, ie, wished to blame govt.
After finding no information about it online elsewhere, I phoned again, then they admitted it was ING who needed 2 weeks to do admin duties.
Basically I told them they appear incompetent and must run a very archaic system to need to freeze everyone's accounts for 2 weeks.
Excuse: "oh there is a lot of work we need to do".
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