I bought the following DAC from Amazon (third party but shipped by Amazon):
http://www.amazon.com/Benchmark-Rac...cal-instruments&ie=UTF8&qid=1317949642&sr=1-1
I paid for next-day and the tracking email stated it was shipped via a "3PL" logistics company called, "Ensenda" instead of the more conventional UPS or FedEx. I always get UPS. FedEx or DHL to Nevada as they have a local warehouse in Reno.
I wait for the package the entire day, even leaving a note on the door stating to ring the doorbell before leaving the package with "$10 tip for driver" clearly printed on the note.
Home all day... no delivery. Call Ensenda with my tracking number and told that driver attempted. My home office window overlooks the driveway and I didn't see a single car enter the driveway. I was told they will attempt the following day.
Day 2 and same story. Attempted delivery but nobody home to accept/sign. Call Ensenda and get the same bullshit and then chat with Amazon Bangalore tier1 CS. Told to wait 10 fcuking days before calling for a replacement. Yup, 10 days. Not taking that as final I call Amazon call center and talk to Adrienne who states she will ship a replacement the same day, free overnight. I cautiously request that someone other than Ensenda provide logistics and am assured it will not be Ensenda.
To my horror I find that Ensenda is the carrier on the tracking page. I call AMZN again and actually get Adrienne on the first ring. Amazing coincidence. Adrienne is dumbfounded that AMZN would allow a $1,000 item to ship via a "3PL".
I tell Adrienne to please cancel the order and credit the card. She politely requests that the DAC be returned at AMZN's expense should it ever arrive.
Now, is Amazon suffering margin compression to such an extent that they're resorting to using dudes in '73 pickup trucks to deliver merchandise?
Sell the Jan 210 straddle on any print over 232.
http://www.amazon.com/Benchmark-Rac...cal-instruments&ie=UTF8&qid=1317949642&sr=1-1
I paid for next-day and the tracking email stated it was shipped via a "3PL" logistics company called, "Ensenda" instead of the more conventional UPS or FedEx. I always get UPS. FedEx or DHL to Nevada as they have a local warehouse in Reno.
I wait for the package the entire day, even leaving a note on the door stating to ring the doorbell before leaving the package with "$10 tip for driver" clearly printed on the note.
Home all day... no delivery. Call Ensenda with my tracking number and told that driver attempted. My home office window overlooks the driveway and I didn't see a single car enter the driveway. I was told they will attempt the following day.
Day 2 and same story. Attempted delivery but nobody home to accept/sign. Call Ensenda and get the same bullshit and then chat with Amazon Bangalore tier1 CS. Told to wait 10 fcuking days before calling for a replacement. Yup, 10 days. Not taking that as final I call Amazon call center and talk to Adrienne who states she will ship a replacement the same day, free overnight. I cautiously request that someone other than Ensenda provide logistics and am assured it will not be Ensenda.
To my horror I find that Ensenda is the carrier on the tracking page. I call AMZN again and actually get Adrienne on the first ring. Amazing coincidence. Adrienne is dumbfounded that AMZN would allow a $1,000 item to ship via a "3PL".
I tell Adrienne to please cancel the order and credit the card. She politely requests that the DAC be returned at AMZN's expense should it ever arrive.
Now, is Amazon suffering margin compression to such an extent that they're resorting to using dudes in '73 pickup trucks to deliver merchandise?
Sell the Jan 210 straddle on any print over 232.