So we eschew corporate responsibility and claim that all responsibility is personal?
Exactly. There is no such thing as "corporate responsability". As Milton Friedman used to say: "Government doesn't have responsability, a building does not have responsability, ONLY PEOPLE HAVE RESPONSABILITY."
I'm all for accountability and personal (and corp) responsibility. This case just isn't it. It made a really good sound byte, but like so many of them, it falls apart when the facts are considered beyond the level talking head. It's fine if you want to parrot a discredited antique sound byte (was vinyl around, or was the recording on wax?), but denial in the face of facts is not.
You are the one denying facts. It's just dumb to claim that every single accident that happens is the company's fault. They were offering a service and the clients are there voluntarily. Nothing is certain in this life, so it is just stupid to act as if it were.
Shit happens, we all take risks, just by leaving home... You could stay in an never risk getting hit by a car, but you take that chance, because you think it is worth it.
If the company had done something on purpose to hurt her(not very smart far a business to do that) or if they had hidden any data that would not make possible for the client to make a conscious choice, they should be penalized. But that is not the case, as it was already well established here, the fact that the coffee was very hot was no secret.
If only she'd played it safe with a nice cold beer.
No, that's hindsight, she chose to get the coffee in the drive through. Nothing wrong with that, as long as she is willing to take the risks. She could have asked the beer or she could have entered the restaurant and asked the coffee on a table or she could have gone somewhere else, or she could have done what she did. Each option has it's advantadges and disadvantadges. She made her choice.
We'll have to agree to disagree here. The only thing I'll add is I work insurance where I pay some stupid claims like this (well, not me personally, but companies I represent--though I have settled claims on their behalf). For my part, I view both sides with, "How could you be so stupid to," ... "serve something that dangerous" / "sit and drink coffee in you're car when you're already a septuagenarian." My view of fault here is colored mostly by those who are most able to absorb the payment of damages on this--and viewing that as a cost of doing business (a cost they pay to me!)
Well, I'll add here that when insurance companies make money on stupid causes such as these, that's a consequence of bad laws, hence the stupidity. And in these situations, insurance companies act as parasites, feeding on stupid claims from mediocre people. But that's not the insurance company's fault, they are not the ones who create this. As I said, the fault is of the people that are stupid enough to believe that this is justified and keep voting for politicians that pass this ridiculous laws.