Total nonsense,
Their help desk is absolutely fantastic, even the most experienced power users use it every single day. Reuters in contrast is a friggin horror show in that regards. Bloomberg employs hundreds of news editors and journalists around the world (I know Reuters does too) , their news service imho is the best and has taken over reuters a while ago (though there are niches where third party vendors shine, such as deal news and intelligence). Bbg news covers specific asset classes much better than reuters imho. Charts in Eikon are better but that is about it. Analytics and pricing is thousand times better than Eikon, their messenger beats everyone else. Not just the reach but also in terms of features. Trade execution and order management that can be fully integrated with the terminal license is way better than anything Reuters offers. Their APIs are WORLDS better. I speak from experience, I have a license and I know someone close to me who manages an entire region in a specific product and hence I get a pretty well rounded view of all the features other than just being a user.